Difficulty: starter
Content
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Learning Objectives
After reading this article, you’ll be able to:
Reset your password.
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When your organization used Single Sign On (SSO) you don’t need a password to login, but you will be logged in automatically. If this is the case you can skip this article. |
Forgot password functionality
When you have forgotten your password, use the forgot password functionality after two failed attempts to prevent lockout.
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After entering the wrong password three times your account will be blocked for security reasons. You can request new password, but this will not unlock your account. If your account is blocked please contact your system administrator. |
Forgot password button
You can request a new password by pressing the ‘Forgot password’ button on the login screen.
inIn the screen that now appears (1st screenshot) a password reset can be requested
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After pressing the ‘submit’ button, the next screen appears (2nd screenshot)
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On this screen you need to enter the verification token you received via email and the new password (fill in twice).
Changing your password via your user profile
When a password change is mandatory or you would just like to update your password for security reasons, you can easily change your password via your user profile:
pressPress on your name on the top right of the screen
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Click on ‘profile’ to open your user profile
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Press 'Change username/ password' to change your password.
Note: when allowed by your organization, this is also the place where you can change your username.
Mandatory password change
Mandatory password changes can be configured by the system admin. There are three options:
noneNone: password change not mandatory. You can keep using the password you received
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Once: you need to create a new password upon your first login
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Periodically: a new password needs to be set the first time you login after your password has expired.
These options are complemented by the setting ‘days’ that determines how long a password is valid.
Password requirements
A password must meet the requirements set for the client environment.
Setting | Explanation |
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Password expiration | Determines if/ when a password needs to be update |
Days | Number of days that a password is valid |
Password length | Minimum length of the password |
Special characters | Minimal number of special characters. Examples are: !@#$% |
Non alphabetic characters | Minimal number of non alphabetic characters. Examples are: 123!@# |
Password history limit | This number is the number of recent passwords from which the new password must differ. For example, if the limit is 3, the new password must be different than the most recent 3 passwords. |
If your new password does meet the requirements, an error will be shown.
In the example below the new password did not contain the required 2 special characters.
Summary
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Exercise
- N/A
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