How to create a request?

To create a request, use the “Request” button on your startBoard.

Fill in details of the request details and press the “Submit” button to finalize the request.

1. Select the problem type: for example, Cleaning.

2. If the problem type has sub levels: select the fitting appropriate sub-level.

3. Enter the subject. For example, the toilets are dirty.

4. Enter a short description of the request.

5. Depending on settings/problem type, fill in the property (floor/area).

6. Select Please select if you want to be informed about the request. Standard, standard you will be informednotified.

7. Press “Submit” to sent send the request.

If needed, you can attach documents. This can be done by drag dragging and drop dropping or use using the “Select files button.”
If you need an extra explanation about a box, you can hover over it for more details.

After submitting a request, you can find it back on your startBoard under the header “My open request.”
You can also search for your request by using the “My request” button.

Need information

In some cases, the person who is handling the request needs more information to be able to handle the request. The request will have the status “Action requestor” and will be shown in the task overview of the requester. Click on the date to open it.

Fill in the requested information in the comment box on at the bottom of the screen, and press the “Handle further” button to proceed.

Review a request

if If the request you have created is handled, it will appear as be a task on your startBoard to be reviewed. The request will have the status “Handled at this moment. Click on the date to open it.

You will see two new buttons under the details of your request:

• Approve: to approve how the request is handled, and the request will be closed.

• Reject: Enter the reason for rejection in the comment section on at the bottom of the page and press reject. The request will be sent back to the person assigned with to the request.

• You now know what request requests are and how to create them.

• If a request is assigned to you, you know how to handle it.