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Difficulty: novice

Content

Table of Contents
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Learning Objectives

After reading this article you will be able to:

  • Manage profiles using the wizard

  • Adjust an existing profile


General

User profiles are managed using the ‘User profile management’ dashboard. This dashboard shows a comprehensive overview of:

  • the existing user profiles

  • an option to quickly create new user profiles, and;

  • overviews of system groups that are

    • Available and if it has been assigned.

    • Required, which are needed for processes that have been rolled out.

    • Optional, which are not required for the current processes.

    • Active (based on activated modules) distinguished between optional and not optional groups.

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Info

Note: this dashboard is used to manage the profiles that are created in the client environment. Baseline profiles, such as the ‘Administrator Workplace Management’ profile are not available here. These profiles should not be edited.

Creating new profiles

After clicking User profile management we have to possibility to create user profiles by clicking Create user profile
  1. Click on the ‘User profile management’ button on your startBoard

  2. To create a user profiles, click the ‘Create user profile’ button in the available user profiles include.

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3. A wizard will open:

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After selecting the groups 4. Enter a profile name and description

5. In the include ‘Select user groups’, select the groups you want to add the profile will be created and show up in the include and also . To determine what groups need to be added you can use fill in the authorization matrix together with the client. For more information please read:Authorization matrix and user profile matrix.

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When assigning groups we follow the standard access rules. This means that giving users the group Edit properties automatically also allows them to view and create properties.

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6. The startboard an and navigation menu will be generated and assigned linked to the newley created profile automatically.

  • All users have the “General' tab

  • Based on the groups that are added to the profile

the
  • a startboard will contain different tabs.

Below
  • In the example below we show the

dashboard
  • login of a

servicedesk
  • service desk employee and a reservation coordinator. Both have a navigation menu and startboard dedicated to the modules they use.

7.

Keep in mind

So while creating the profiles are generally straightforward is very easy, there are still a few things we need to keep in mind:

  • Create You determine what functionalities the profiles with use of must have using the user profile matrix (Authorization matrix and user profile matrix) and after discussing these which is discussed with the customerclient.

  • There is no need to give a profile more groups than necessary. Only assign the groups that are needed for the profile. (eE.g. if a supplier is allowed to add assets to a request it is sufficient to add the group “view assets” the group “edit assets” gives them the right to also edit all assets )

  • All groups that are within the include “Required groups to be assigned” need to be assigned for all modules to work correctly. Most groups in this include obtain a workflow task and are needed to correctly run through a workflow.

Editing
  • (you do not want this).

Editing existing profiles

To edit a profile we can select one of the profiles under “Available user profiles” or add groups manually by clicking “Add selected groups to selectable user profiles” in one of the includes under User profile management.

To make sure all changes are fully updated log out and in again with the user the profile is assigned to.

Summary

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  • The wizard create user profile takes you through the steps of creating a new user profile

    • The startboard and navigation menu are added automatically

    • The groups to add are decided together with the customer

    • All required groups need to be added to a profile

Exercise

  •  Create a new profile (in the backup environment)

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