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  • Connecting to a wired network happens automatically when plugging in the (POE) Ethernet cable.

    • Make sure Ethernet is enabled in your POE switch.

    • Specific configuration such as subnet mask, fixed IP etc. can also be configured via the device's home screen.

  • The wireless network can be configured via the app's home screen:

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In case your device seems to be stuck in the booting process, you will need to reset the device: there is a hole labelled "reset" at the back. Power on the device and push a paperclip for 10 seconds in the reset hole (you should feel a click when pushing the reset button).

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  • At least version v1.0.18 must be installed.

  • The version can be checked on the home screen (see screenshot below):

  • Upgrades of the firmware can be managed via remote Device Control Platform
     

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Expand
titleManual firmware upgrade

This sub-step is only required when:

  • The firmware version is below v18 – which all delivered devices should come preinstalled with. 

  • You are not using the remote device management console.

Option 1

  • Go to "Settings" > "Firmware update" > "Remote firmware upgrade URL"

  • Create a MCS Helpdesk ticket to receive the latest remote upgrade URL.

  • Click set

    • The update process starts in the background and can take several minutes before first changes can be observed.

Option 2

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