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  • Username: The username displayed on the system user page.

  • Password: An automatically generated password. A standard default password (e.g., welcome2024) cannot be specified. Password requirements and whether the user must change their password after the first login are determined by the general password setting. For detailed information, refer to the Password requirements section.

  • Login URL: The client-specific URL indicated in the client Client settings , Authentication tab, login → ‘Authentication’ tab → ‘Login’ field.

There are three options for sending these credentials:

  1. Direct Email to Useruser: Send the login credentials directly to the email address of the contact linked to the user. To do this, use the "Change Username/Password" ‘Change username / password’ button on the user page and select "Email ‘Email new password to user" user’ on the next screen.

  2. Email to yourself (user logged in): Send the login credentials to the email address linked to your own (logged in) user. This option is relevant if you need to change the password (as it requires the automatically generated password). To do this, use the "Change Username/Password" ‘Change username / password’ button on the user page and select "Email ‘Email new password to myself" myself’ on the next screen.

  3. Scheduled Email: Schedule the sending of login credentials for one or multiple users at a specific moment in time. For example, if the customer will go live on a specific future date, you may want the login credentials to be sent on that date. To use this feature, go to the users overview via the "Users" ‘Users’ button on the administrator administrators startboard. Search for the relevant users and select them from the list. Then, use the "Set ‘Set password send date for selected users" optionusers’ option and register a date in the future.

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Single Sign-On

If the customer is using Single Sign-On (SSO), there's no need to send login credentials to the user, as they will use their own identity provider to log in (e.g. , Office 365). In this case, different settings apply. Refer to the SSO configuration for WPM for more information.

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