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Duplicate checks can be enabled via the ‘Module settings' → 'Requests’ tab.
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If a request is submitted, the system will automatically determine if there are any open requests that could be potential duplicates (based on the settings). If this is the case, the first task for the service group employee will be to determine if the request is indeed a duplicate (and if so, link it to the original request) or indicate that the request is not a duplicate and pick up the request as usual.
1.5 Preferred suppliers
With preferred suppliers, requests (or work orders) can automatically be assigned to the preferred supplier based on the role specified in the problem type. Preferred suppliers can be applicable in general, per building, per area or per asset. A preferred supplier is a combination of a supplier and a role. Roles are customer specific and can be created for specific industries/businesses, where suppliers operate in.
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Navigation menu 'Requests' → Preferred suppliers
The ‘Preferred suppliers' tab on the building
The 'Preferred suppliers' tab on the area
The 'Preferred suppliers' tab on the asset
The User with the system group '5. Manage problemtrees' can manage the preferred suppliers.
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