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1.8 Other relevant options
1.8.1 Knowledge base
More information about the knowledge base see Knowledge base 2.0.
1.8.2
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Sub requests
Sub requests can be used if a problem/request consists of multiple pre-defined actions, which are always applicable for a request related to this problem (type). Using sub requests can be determined per problem type and each of the sub requests can have its own service group which needs to handle the sub request.
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