...

If Workplace Experience is also used, a request can also be created via the Workplace App. More information about Workplace Experience can be found here: Workplace Experience integration: Reservations module activation and information.

1.8.4 Demarcations

Demarcations are used to define who is responsible for the costs and maintenance within the context of a request (via the related problem type). Demarcations can be used on either property level or contract level and the administrator can decide which demarcation role (Tenant, Landlord, etc.) is linked to which contact field (Party 1, Party 2, Property manager, etc.).

For example, demarcations are used on Contract level. If the ‘Landlord’ is responsible for the maintenance, the contact in the ‘Party 1’ field of the contract is taken over to the request as responsible for the maintenance. If the ‘Tenant’ is responsible for the costs, the contact in the ‘Party 2’ field of the contract is taken over to the request as responsible for the costs.

The service group user handling the request, now knows to whom the work order need to be assigned and who will receive the invoice of the executed work.

More information about demarcations see Demarcations.

2. Additional information on this module

...