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The Knowledge base is a functionality to document and share relevant information. Knowledge base can be used as a stand-alone functionality or with requests. Knowledge base articles can be created to provide information on specific subjects (in general or related to a specific problem type), these articles could then help users with certain (often asked) questions or possible solutions to problems without the need to contact the service desk. These are articles similar to the article you are currently reading.
Enabling the Knowledge base can be done via the ‘Module settings' → ‘Requests: Knowledge base’ → 'Use Knowledge base’ setting.
More detailed information about the knowledge base see Knowledge base.
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