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The Knowledge base is a functionality with which relevant knowledge base items/articles can be created and can be shared with all users in Workplace Managementto document and share relevant information. Knowledge base can be used as a stand-alone functionality or with requests. When a knowledge base item is created from a request, the knowledge base item is then linked to the specific request and also the requests problem type. When choosing this problem type in a next request, the knowledge base item linked to the problem type is also shown, which the service group can consult and will help with handling the request. The Knowledge base is a functionality to document and share relevant information. Knowledge base articles can be created to provide information on specific subjects (in general or related to a specific problem type), these articles could then help users with certain (often asked) questions or possible solutions to problems without the need to contact the service desk. These are articles similar to the article you are currently reading.
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