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Create the desired service groups directly from the module activations ‘Servicedesk service groups’ include. At least one service group needs to be created to be able to start the module activation.
4.2.1 Workflow emails
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The emails that are automatically sent via the workflow (e.g., the confirmation email to the requestor after the new request is submitted) are also generated and shown in the include on the module activation after the module activation is started. If the customer does not want to use one or more workflow emails, the emails can directly be deleted from the overview. For more information on workflow emails: Workflow emails
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For the user manual with a more step-by-step explanation of the process itself, see: Requests module for (end)users
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