An email that a request has been assigned to the service group employee

When a request is assigned to a specific service group employee

The service group employee the request is assigned to

An email to the requestor if the request is set as a duplicate request of another request

Once a request is set as a duplicate of another request

The requestor of the request if the requestor has indicated to ‘keep me noticed’ on the request

An email requesting to perform the work requested in the request

If requests are send to contractors (instead of using the corrective work order process for this), this email is send once a requests is forwarded to a contractor (in or external)

The contractor to which the request is assigned

An email requesting more information (the email is a request to go to the request and provide the requested information in the request and resubmit the request)

Once the service group employee set the request to the ‘More information needed’ status (by using the function ‘More information needed’)

The requestor of the request if the requestor has indicated to ‘keep me noticed’ on the request

An email to notify the requestor that the request has been handled and can be approve or rejects (by opening the request in the system)

Once the request is put to handled

The requestor of the request if the requestor has indicated to ‘keep me noticed’ on the request

An email that a request has been rejected by the requestor after it was handled

Once the request gets rejected

The service group employee the request is assigned to

A email that the request has been canceled

Once the request gets cancelled

Both the service group employee the request is assigned to and the requestor of the request if the requestor has indicated to ‘keep me noticed’ on the request