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Both mandate approval options mentioned above, can be configured on problem type level.

Example:

• Problem type 1

  • Mandate approval group: Mandate approvers (members are User 1 and User 2)

  • Mandate approval from amount: 1000

• Problem type 2

  • Mandate approval disabled

• Problem type 3

  • Mandate approval: by manager

  • User 1 → Manager: User 2 and Mandate amount: 500

  • User 2 → Manager: User 3 and Mandate amount: 10.000

  • User 3 → Manager: No manager and Mandate amount: 1.000.000

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1. A corrective work order from a request with Problem type 1 with the total amount of 250, no approval is needed

2. A corrective work order from a request with Problem type 1 with the total amount of 2500, needs to be approved by either User 1 or User 2 (every user in the mandate approval system group will get the task to approve)

3. A corrective work order from a request with Problem type 2 with the total amount of 250, no approval needed

4. A corrective work order from a request with Problem type 2 with the total amount of 20.000, no approval needed

5. A corrective work order from a request with Problem type 3 with the total amount of 250, needs to be approved by User 1

6. A corrective work order from a request with Problem type 3 with the total amount of 5.000, needs to be approved first by User 1 and then by User 2

7. A corrective work order from a request with Problem type 3 with the total amount of 20.000, needs to be approved first by User 1, then by User 2 and then by User 3

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1.9 Other relevant options

2. Automatic emails send in the workflow(s)

Workflows can automatically send emails after a certain task is executed or a workflow has been in a status for a certain amount of time. The default emails need to be activated per workflow. For more information on how to enabled the default workflow emails, see Workflow emails.

For the corrective work order module, the following default workflow emails are available:

3. Additional information on this module

More information on the Requests module can be found via the following related articles:

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