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Relevant data imports become available in the module activation after the activation has been started. Default data imports can also be found on the admins admin startboard (only for level 2 and level 3 administrators).
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Navigation menu option | Available to system groups | Description |
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Requests |
| The option to search for all existing requests. |
Problem type schemes |
| The option to manage the problem types. |
Roles |
| The option to manage the roles which can be linked to problem types and preferred suppliers. |
Preferred suppliers |
| The option to manage preferred suppliers in general. Specific object-related preferred suppliers can be maaged managed within the corresponding object (e.g. a building). |
Knowledge Base |
| The option to manage knowledge base items. |
Requests dashboard |
| A management dashboard with overviews and graphs related to requests (New vs Handled, SLA response times, etc.) |
For the Requests module, the following starboard startboard tab becomes available:
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This tab is available for the following system groups:
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Navigation menu reports: A long list of reports related to requests available for all service groups.
Management dashboard: A management dashboard for requests is available in the ‘Requests’ navigation menu for the ‘Management dashboards requests’ system group, with overviews and graphs related to requests (New vs handled, SLA response times, etc.):
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6. Additional settings and options after enabling
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To navigate to all Requests settings, go to Modules Module settings → tab Requests. Hover over the available settings to get more information:
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For the user manual with a more step-by-step explanation of the process itself, see: Requests module for (end)users
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