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Both mandate approval options mentioned above, can be configured on problem type level.

Example:

• Problem type 1

  • Mandate approval group: Mandate approvers (members are User 1 and User 2)

  • Mandate approval from amount: 1000

• Problem type 2

  • No mandate approval

• Problem type 3

  • Mandate approval: by manager

  • User 1 → Manager: User 2 and Mandate amount: 500

  • User 2 → Manager: User 3 and Mandate amount: 10.000

  • User 3 → Manager: No manager and Mandate amount: 1.000.000

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1. A corrective work order from a request with Problem type 1 with the total amount of 250, no approval is needed

2. A corrective work order from a request with Problem type 1 with the total amount of 2500, needs to be approved by either User 1 or User 2 (every user in the mandate approval system group will get the task to approve)

3. A corrective work order from a request with Problem type 2 with the total amount of 250, no approval needed

4. A corrective work order from a request with Problem type 2 with the total amount of 20.000, no approval needed

5. A corrective work order from a request with Problem type 3 with the total amount of 250, needs to be approved by User 1

6. A corrective work order from a request with Problem type 3 with the total amount of 5.000, needs to be approved first by User 1 and then by User 2

7. A corrective work order from a request with Problem type 3 with the total amount of 20.000, needs to be approved first by User 1, then by User 2 and then by User 3

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