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1. Corrective work orders in general
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This module enables service teams to forward requests to (mostly external) suppliers to fix the issues reported by the internal employees. Unlike with requests, in corrective work orders, the estimated costs can be registered, a tendering procecess can be start to request quotations and select the suppliers with the best fit , and execute mandate approval on the estimated work order costs ………………………………………This module enables employees/users to easily submit work-related requests or report problems. The system automatically assigns these requests to the appropriate team for resolution, eliminating the need for users to find the right person or team themselves. Additionally, the module allows requests to be divided into one or more corrective work orders, which can be sent to preferred suppliers automatically. Users can track the progress of their requests through reports and dashboards, evaluating if requests have been handled within the set SLA times and and work orders completed by suppliers.
3.1 Choices to be made within the module
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Reference | Name | Description |
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FMB-F-003 | Import suppliers | This import can be used to import suppliers who can be selected as contractors to handle the work orders. |
FMB-F-004 | Import supplier contacts | This import can be used to import suppliers contacts (specific employees of the supplier) who can be selected as contractors to handle the work orders. |
FMB-F-083 | Import cost centers | This import can be used to import cost centers which can be selected in the work order items to assign the costs to. |
FMB-F-091 | Import work order catalog items | This import can be used to import catalog items which can be added to work orders. |
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For the user manual with a more step-by-step explanation of the process itself, see: Requests module for (end)users
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