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In the corrective work order process , adding it is possible to add a mandate approval step is possible. A mandate approval is a step in the workflow where a specific authorized user or user with a specific system group needs to review the work order's total amount and can approve or reject the work order before it is forwarded to a contractor. The mandate approval step prevents work orders from being made and sent to contractors with a (unauthorized) large total amount.
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Both mandate approval options mentioned above, can also be configured on problem type level.
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Example: Problem type 1 Problem type 2 Problem type 3 Mandate approval: by manager User 1 → Manager: User 2 and Mandate amount: 500 User 2 → Manager: User 3 and Mandate amount: 10.000 User 3 → Manager: No manager and Mandate amount: 1.000.000
A corrective work order is created and mandate approval for corrective work orders is enabled depending on problem type. A corrective work order from a request with Problem type 1 with the a total amount of 250, no approval is needed A corrective work order from a request with Problem type 1 with the a total amount of 2500, needs to be approved by either User 1 or User 2 (every user in the mandate approval system group will get the task to approve) A corrective work order from a request with Problem type 2 with the a total amount of 250, no approval needed A corrective work order from a request with Problem type 2 with the a total amount of 20.000, no approval needed A corrective work order from a request with Problem type 3 with a total amount of 250, needs to be approved by User 1 A corrective work order from a request with Problem type 3 with the a total amount of 5.000, needs to be approved first by User 1 and then by User 2 A corrective work order from a request with Problem type 3 with the a total amount of 20.000, needs to be approved first by User 1, then by User 2, and then by User 3
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