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If the corrective work order total amount exceeds the personal amount of the user, the user's manager is the next user to approve the corrective work order until the approver's mandate amount exceeds the corrective work order total amount.
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Example: There are three users with a manager and a mandate amount specified up to which they may approve: User 1 → Manager: User 2 and Mandate amount: 500 User 2 → Manager: User 3 and Mandate amount: 10.000 User 3 → Manager: No manager and Mandate amount: 1.000.000
A corrective work order is created, and mandate approval for corrective work orders is enabled. A corrective work order with a total amount of 250, needs to be approved by User 1 A corrective work order with a total amount of 5.000, needs to be approved first by User 1 and then by User 2 A corrective work order with a total amount of 20.000, needs to be approved first by User 1, then by User 2, and then by User 3
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Both mandate approval options mentioned above can also be configured at the problem type level.
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Example: Problem type 1 Problem type 2 Problem type 3 Mandate approval: by manager User 1 → Manager: User 2 and Mandate amount: 500 User 2 → Manager: User 3 and Mandate amount: 10.000 User 3 → Manager: No manager and Mandate amount: 1.000.000
A corrective work order is created, and mandate approval for corrective work orders is enabled depending on problem type. A corrective work order from a request with Problem type 1 with a total amount of 250, no approval is needed A corrective work order from a request with Problem type 1 with a total amount of 2500, needs to be approved by either User 1 or User 2 (every user in the mandate approval system group will get the task to approve) A corrective work order from a request with Problem type 2 with a total amount of 250, no approval is needed A corrective work order from a request with Problem type 2 with a total amount of 20.000, no approval is needed A corrective work order from a request with Problem type 3 with a total amount of 250, needs to be approved by User 1 A corrective work order from a request with Problem type 3 with a total amount of 5.000, needs to be approved first by User 1 and then by User 2 A corrective work order from a request with Problem type 3 with a total amount of 20.000, needs to be approved first by User 1, then by User 2, and then by User 3
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