Workplace Management has multiple system boundaries that are in place for performance or security considerations. A process might for example be stopped automatically after 1 or 2 minutes to prevent this process from causing an issue because an infinite loop was entered. Limits regarding file size are in place for data size management. You don’t want one user to be able to upload a massive file that clogs up available storage space.
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All boundaries are in place to ensure an optimal user experience! |
Auto-fill
Some fields in Workplace use the auto-fill functionality. This means that after entering 3 or 4 characters, Workplace returns result suggestions in a scrollable list. By default, a maximum of 50 results are returned.
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The default maximum file upload size is 32MB. This can be (temporarily) increased to a maximum of 2GB via the client settings. In the navigation menu press: Admin > Setup > “Documents” tab > Maximum upload size MB. [Be aware, access to client settings requires a level two administrator levelaccount]
For webservice other limitations are in place. A document uploaded via a webservice web service can be 4 MB maximum.
Limitation for downloading data
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When executing a standard or advanced search (for example search properties buildings or requests in the navigation menu), 1000 results are displayed. This amount can be changed via the client.maxRows setting.
Its advised not to change this because of performance reasons.
Reports are used to display/ export queries of more than 1,000 results.
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Reports will show a maximum of 40,000 rows and no more than 800,000 cells. Whatever is reached first determined determines the limit.
Henceforth, if you have 21 columns in a report, you can have a maximum of (800,000/21)= 38,095 rows.
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1 minute timeout (e.g. loading includes and executing function button is limited to taking a maximum of 1 minute)
2 minute timeout
10 minute timeout
30 minutes (e.g. planning scripts)
When a timeout occurs, Workplace Management will show a timeout error or a general system error when a timeout occurs. Unfortunately, there is no one specific reason as to why a timeout occurs. More experienced consultants With more experience, administrators will learn to recognize and debug timeouts. For more complex debugging the help of our Developers might even be required. Some tips:
Retry what you where were trying to do, it could have been a one-time issue (e.g. the server was slow for a moment, or your internet connection got disrupted.)
If the timeout occurs when executing a query (run a report/ include), refine your search.
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For help with understanding a specific time-out you encounter that you cannot explain, contact Spacewell support.
Maximum number of objects in a Find
The default number of objects that can be queried is 120,000. This setting can be changed per object, but only on the server level. This means that when you have 130,000 REQs in your environment, 10,000 REQs are not included in the query.
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This is more relevant to customization (e.g scripting) than the day to day work of an application manager.
Work order schedule
Work order schedules generate a maximum of 300 work orders. This is a server setting.
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Lower performance levels compared to our production servers.
These servers do not have a guaranties guaranteed uptime/ availability. Nonetheless, we do our best to have them available at all timetimes.
A maximum of 1,000 emails can be send sent on a non-production server since a server was rebooted (e.g. after a release). This email counter is reset when restarting the server. This maximum can only be increased via a server setting by Workplace Development.
Summary
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Exercise
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Search
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