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The email itself will still be send via the Spacewell email server, but the email will look like it originated from the specified client email address. This can lead to the email being labeled as spam by a receiving mail server. This is most often the case if the receiving mail server is the same as the server the email pretends to be from. (So any email send via Workplace Management to the employees of the client)
There are several options that can be taken to prevent this problem.
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Add an SPF (Sender Policy Framework) record to the clients DNS
By having the client add the necessary SPF record to there DNS, the receiving mailserver can verify that Workplace Management is allowed to send emails on behalf of your domain. The following inclusion needs to be done on the DNS:
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DKIM (Domain Keys Identified Mail)
A second method, which can be used in conjunction with the previous, is DKIM. With DKIM, a key is generated within Workplace Management, which is in turn added to the DNS. For more in depth information about DKIM, please refer to the documentation that can be found online like this post from DMARCIAN.
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