Floorplan error in

Workplace Experience Studio > floorplan tab: “Invalid location”

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• You get this error when a floor used to be linked, but is no longer is. You can find which floor it concern by looking up the 1210000000xxxxx number in report

• Workplace Experience-011. This report can be found in Workplace Management via the

• ‘Workplace Experience reports’ tile on your startBoard.

• Floor is hidden with the eye in Studio

• Building no longer in External App

Floors are created in Workplace Management, but I am not able to add this floor in

Workplace Experience Studio (empty drop down)

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• Areas and/ or buildings areas not added to the external App

• Location mapping in Studio is not done

Error in

Workplace Experience Studio start page: Internal server error

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• Connection between

• Workplace Management en Studio is broken, due to the wrong; URL, Access layer ID, or secret key.

• WPM client URL does not exist yet (e.g. clientname.

• Workplace Management.com/

• Workplace Management/ui)

• Two or more External Apps are added to the WPM environment with the same Access ID (you can find the access ID in the ‘Trust relations’ include when you open an Eternal App).

• Workplace Management en Studio is broken, because the External App is deactivated. To fix: open the External App > in correct mode set the field ‘Commission = Active’.

• Connection between

• Workplace Management en Studio is broken, because the WPM environment was initialized, BEFORE the

• Workplace Experience Studio environment is connected to the WPM environment. To solve this: change the authorized system user in the external App to a user that has a user type OTHER than ‘System administrator’ (e.g. Administrator or Full user). Reason being, that a user with the 'System administrator' user type can not be used to log in once another user is created in the environment.

Internal server error in

Workplace Experience Studio with a lot of random symbols behind the error message

Connection in

Workplace Management is broken, most likely due to:

• Wrong URL

• Inactive authorized user

• No or wrong authorized user set in the external app. The

• ‘Workplace Experience integration’ user is typically set as the authorized system user. A wrong user is for example set when the WPM environment is already being configured by the Consultant BEFORE the integration between

• Workplace Management and

• Workplace Experience is setup by Customer Support.

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(SSO) login issues for a single/ a couple of users

• User is not in the

• Workplace Management External App

• Mail address is listed twice in

• Workplace Experience Studio for one tenant. Note: the mail address can also be left empty if a customer uses SSO. Mail address is for example used for 'forgot password'.

• If an email address is linked to two different

• Workplace Experience tenants, you can no longer log in with your email address via SSO. You must then log in with the UID (= tenantName.user e.g. spacewell.user1).

Error: “Seems like this e-mail address is in use in multiple tenants. Please login with you tenant ID.”

• Typical issue that implementation consultants run into. Your email address is linked to a user in more than one environment. As a result Workplace does not know what tenant to login into when using the email address.

  • To fix this make sure your email address is only linked to one tenant, or;

  • log in with the UID (= tenantName.user e.g. spacewell.producttest).

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Users are automatically created in Studio (via e.g. the AD), but the

Workplace ManagementId is not set.

• User synchronization in

• Workplace Experience is performed once per day. Check the situation again one day later. Contact Support of the issue is not fixed.

Workplace (for example a desk) is not reservable/ does not show up as reservable

• Is “reservable = yes” on the room/ workplace?

• Number of persons 1 or higher?

• Wrong hierarchy, check the mandatory hierarchy section in the Workplace Experience integration: Reservations module activation and information article.

User can log into Workplace App,  but does not see the resources or floor plans

• Workplace Management ID not set in Studio. If this is not set, no access rights can be determined and access is none for all resources.

• User not added to the External App

• User does not have a user Profile/ groups in

• Workplace Management

• User is blocked or archived in

• Workplace Management

• There are multiple External Apps in the WPM environment and the user added to both apps (they should not be)

Geographical area, Site, Building, Floor, Area not visible in one or more touchpoints

• No floor plan is configured

• Building/Floor/ Room is hidden in

• Workplace Experience (eye symbol)

• Building/ floor not yet synched from

• Workplace Management to

• Workplace Experience (can take up to 6 hours)

• Workplace Management categories not mapped against

• Workplace Experience categories via ‘Location mapping’ in

• Workplace Experience Studio.

• Added to the external App more than once.

• Wrong hierarchy, check the mandatory hierarchy section in the Workplace Experience integration: Reservations module activation and information article.

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Error when submitting a reservation: “Unable to save booking”

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• User not added to the external app

• WPM user not active (reminder: you can look up this user in he

• “Workplace Management ID” field in

• Workplace Experience Studio)

Error when submitting a reservation: “Trying to book a restricted reservable resource“

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• Case: user has this issue when creating reservation in the Workplace app and via touch points.

  • User has no acces (through profile or separate group) to the resource. Please check access in WPM and Studio.

• Case: user has this issue ONLY when creating reservations via a meeting room display/ kiosk, but not in the Workplace app

  • WMP setting “Reserve on behalf of someone else =no” (change to yes) for the WMP user that is linked to the device from which the reservation is created. This issue occurs when a user has to identify before creating a reservation via a kiosk/ meeting room display.
    

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Kiosk App not automatically updated

• Installing from Google Play/ Windows Store/ iOS App store automatically updates to the new version.

• When downloading and installing version from http://appstore.spacewell.com it will not automatically updated. A stand-alone version can be recognized by the fact that it says "CUBUNDU Kiosk" at the top left instead of "Kiosk".

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