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Reference | Name | Description | License needed |
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GOB-G002 | Create requests | Group gives access to creating requests (object and startboard menu options) | Requestor |
FMB-G151 | View requests | Group gives access to the navigation menu option 'Requests'. | Requestor |
GOB-G013 | Servicedesk employee | Group grants general rights to view and handle requests. Group must be assigned to each service desk employee (in addition to the customer-specific service desk group for handling the specific requests for that service group) | Limited user |
GOB-G033 | Service groups | Parent group under which al all client-specific ServiceDesk groups are created. Access rights and filter pages use this group and all child groups in lots of places to provide the client-specific ServiceDesk groups with the correct access rights and the possibility to select them. | |
FMB-G057 | Manage problemtrees | Group gives access to create and edit problem trees and problem types. | Full user |
FMB-G082 | Management dashboards requests | Group gives access to the menu option "Management dashboards" for the requests module, as well as access to the relevant objects to view this content of the dashboards. | Limited user |
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For the user manual with a more step-by-step explanation of the process itself, see: Requests module for (end)users
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