Floorplan error in Workplace Experience Studio > floorplan tab: “Invalid location”

Image Removed

Invalid location in floor mapping:

Image Added

• The floor is no longer available. If a floor is linked to the External App in Workplace Management, it can be used to map the areas of that floor to the corrsponding floorplan. If the floor is no longer linked to the External App, the floorplan overview shows an invalid location.

Floors are created in Workplace Management, but I am not able to add select this floor in Workplace Experience Studio (empty drop down)Studio to map it to a floorplan.

• Areas and/ or buildings areas The floor or the building is not added to the external External App Location in Workplace Management.

• The location mapping in Studio is not correct or not done at all.

Error in Workplace Experience on Studio start page : Internal server error(1.0)

• Connection between Workplace Management en and Studio is broken“broken”, due to the wrong; incorrect URL, Access layer ID, or secret keyAccess Layer Secret.

• WPM The Workplace Management client URL does not exist yet, but is used in the configuration. (e.g. clientname.Workplace Managementhttps://<clientname>.axxerion.com/Workplace Management/ui)

• Two or more External Apps are added to the WPM environment with the same Access ID (you can find the access ID in the ‘Trust relations’ include when you open an Eternal App).

• Workplace Management en Studio is broken, because the External App is deactivated. To fix: open the External App > in correct mode set the field ‘Commission = Active’.

• Connection between Workplace Management en Studio is broken, because the WPM environment was initialized, BEFORE the Workplace Experience Studio environment is connected to the WPM environment. To solve this: change the authorized system user in the external App to a user that has a user type OTHER than ‘System administrator’ (e.g. Administrator or Full user). Reason being, that a user with the 'System administrator' user type can not be used to log in once another user is created in the environment.

Internal server error in Workplace Experience Studio with a lot of random symbols behind the error message

Connection in Workplace Management is broken, most likely due to:

• Wrong URL

• Inactive authorized user

• No or wrong authorized user set in the external app. The ‘Workplace Experience integration’ user is typically set as the authorized system user. A wrong user is for example set when the WPM environment is already being configured by the Consultant BEFORE the integration between Workplace Management and Workplace Experience is setup by Customer Support.

  Image Removed

  ….)

• System administrator linked to the TrustRelation of the External App in Workplace Management is inactive.

• More than one External App in is created in Workplace Management with the same Access ID.

• The External App in Workplace Management used for Workplace Experience is not active. The Commision field on the External App is set to Deactivated.

(SSO) login issues for a single/ a couple of users

• User is not in linked to the Workplace Management External App Mail address is listed twice in Workplace Experience Studio for one tenant. Note: the mail address can also be left empty if a customer uses SSO. Mail address is for example used for 'forgot password'.If an Management.

• The users email address is linked to two different Workplace Experience tenants, you can no longer log in with your email address via SSO. You must then log in with the UID (= tenantName.user multiple users in Studio. The user can now not log in via SSO. The user needs to log in (no sso) with the username and password (e.g. spacewell.user1testuser).

Error: “Seems ‘Seems like this e-mail address is in use in multiple tenants. Please login with you tenant ID.”

• Typical issue that implementation consultants run into. Your email address is linked to a user in more than one environment. As a result Workplace does not know what tenant to login into when using the email address.

  • To fix this make sure your email address is only linked to one tenant, or;

  • log in with the UID (= tenantName.user e.g. spacewell.producttest).

    Image Removed

Users are automatically created in Studio (via e.g. the AD), but the Workplace ManagementId is not set.

’

• If a user tries to login with an email address (via SSO) and the users email address is linked to users over multiple tenants, the error is shown. In this case, the user can login via the username and password.