An email that a request has been assigned to the service group employee

When a request is assigned to a specific service group employee

The service group employee the request is assigned to

An email to the requestor if the request is set as a duplicate request of another request

Once a request is set as a duplicate of another request

The requestor, if the requestor has indicated to ‘keep me posted’ on the request

An email requesting to perform the work requested in the request

If requests are sent to contractors (instead of using the corrective work order process for this), this email is sent once a request is forwarded to a contractor (in- or external)

The contractor to which the request is assigned

An email asking for more information (the email is a call to go to the request and provide extra information in the request and re-submit the request)

Once the service group employee sets the request to the ‘More information needed’ status (by using the function ‘Need information’)

The requestor, if the requestor has indicated to ‘keep me posted’ on the request

An email to notify the requestor that the request has been handled and can be approved or rejected (by opening the request in the application)

Once the request is set to handled

The requestor, if the requestor has indicated to ‘keep me posted’ on the request

An email that a request has been rejected by the requestor after it was handled

Once the request gets rejected

The service group employee the request is assigned to

A email that the request has been cancelled

Once the request gets cancelled

Both the service group employee the request is assigned to and the requestor, if the requestor has indicated to ‘keep me posted’ on the request