Content Comparison

(SSO) login issues

• User is not linked to the External App in Workplace Management.

• The users email address is linked to multiple users in Studio. The user can now not log in via SSO. The user needs to log in (no sso) with the username and password (e.g. spacewell.testuser).

Error: ‘Seems like this e-mail address is in use in multiple tenants. Please login with you tenant ID.’

• If a user tries to login with an email address (via SSO) and the users email address is linked to users over multiple tenants, the error is shown. In this case, the user can login via the username and password.

Workplace (for example a desk) is not reservable / or does not show up as reservable

• Is “reservable = yes” on the room/ workplace?

• Number of persons 1 or higher?

• Wrong hierarchy, check the mandatory hierarchy section in the Workplace Experience integration: Reservations module activation and information articleThe room or workplace is not reservable in Workplace Management.

User can log into Workplace App,  but does not see the resources or floor plans

• IWMS ID (the username in Workplace Management ID ) not set in Studio. If this is not set, no access rights can be determined and access is none for all resources.

• User not added to the External App

• User does not have a user Profile/ groups profile in Workplace Management

• User is blocked or archived in Workplace Management

• There are multiple External Apps in the WPM environment and the user added to both apps (they should not be)

Geographical area, Site, Building, Floor, Area not visible in on one or more touchpoints

• No floor plan is configured

• Area/Site/Building/Floor/Room is hidden in Workplace Experience (eye symbol)Building/ floor not yet synched . Disabled objects are not show in any of the Workplace Experience touchpoints.

• Objects not yet synced from Workplace Management to Workplace Experience (can take up to 6 hours)

• Workplace Management categories not mapped against to Workplace Experience categories via ‘Location mapping’ in Workplace Experience Studio.

• Added to the external App more than once.

• Wrong hierarchy, check the mandatory hierarchy section in the Workplace Experience integration: Reservations module activation and information article.

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Error when submitting a reservation: “Unable ‘Unable to save booking” booking’

• User is not added to the external External app

• WPM The user is not active (reminder: you can look up this user in he “Workplace Management ID” field in Workplace Experience Studio)

Error when submitting a reservation: “Trying to book a restricted reservable resource“

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• Case: user has this issue when creating reservation in the Workplace app and via touch points.

  • User has no acces (through profile or separate group) to the resource. Please check access in WPM and Studio.

• Case: user has this issue ONLY when creating reservations via a meeting room display/ kiosk, but not in the Workplace app

  • WMP setting “Reserve on behalf of someone else =no” (change to yes) for the WMP user that is linked to the device from which the reservation is created. This issue occurs when a user has to identify before creating a reservation via a kiosk/ meeting room display.
    

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• in Workplace Management. The IWMS ID of the user in Studio can be used to find the corresponding user in Workplace Management