• Port 80 is used for HTTP 

• ‪Port 443 is used for HTTPS 

Workplace API and all apps/touchpoints communicate over https i.e. 443 should be good enough. 

‪ 

Specific to Qbic devices -> The device control platform (1st Device Control tab, specific to Qbic) communicates to the Qbic devices for hardware control over http (port 80). This is just how Qbic exposes the API, so we can't change that. If port 80 is not available, Qbic remote hardware management won't work. This is also the reason why Qbic hardware control is only available for PCs inside the same network. It's an additional security condition so that external devices don't access the Qbic API over http.

In order to push configuration to QBIC devices from within Device Control: ports 80 + 443 need to be open.

If you do not want to use Device Control to push configuration (no Qbic but standing kiosk; or you don’t want to scan Qbic devices in Device Control): from a pure Workplace perspective, only port 443 is needed. Yet generally PCs/devices all do have port 80 open for web communication from other apps/services, so we're not sure what impact closing it might have. 

‪Small example: if currently you enter http://go.cobundu.com/ on your browser, you are automatically redirected to httpS://go.cobundu.com/ -> you asked for an insecure URL, but either the application or the browser automatically redirected you to the secure one. 

‪On the other hand, if port 80 was disabled, your http request might just show an error "connection refused" on the browser - and not redirect anymore, because port 80 could not capture your request 

Kiosk app reaches out to

• https://go.eu1.cloud.cobundu.com/

• https://go.us1.cloud.cobundu.com/

• https://devicecontrol-us.cobundu.com

• https://devicecontrol.cobundu.com/

• https://devicecontrolstorage.blob.core.windows.net/

1. On QBIC TD-1070, go to Settings > About Device and change the “Device Name”.

2. In Device Control, change the Device Name to reflect the value on the device.

3. From Device Control, push the settings again (without this step, Device Control will overwrite the Device Name to factory settings)

4. Reboot the device

Yes, you can install the app on any other tablet device, as long as it runs the latest OS versions of iOS, Android or Windows. Other Operating systems like Tizen are not supported.

Firmware and hardware troubleshooting is not offered by Spacewell.

The QBIC TD1070 model comes in 2 flavors:

• TD1070 (default device in Spacewell Hardware Catalogue): only supports frequency 13.56MHz.

• TD1070H: supports frequencies13.56MHz, 125Khz or “13.56MHz and 125Khz”

Check the tag/card specifications to know more about the protocol they are using and compare with below NFC compatibility list.

Of below NFC compatibility list:

• the entire table is supported by the TD1070H

• the lines with mention of HiD  are not supported by the regular TD1070.

The TD1070 model has a NFC chip built-in. The individual Spacewell Workplace ID of the user needs to be written on the employee badge.

Make sure to check with your IT/Security department if your badges support NFC and if they need to be (re)formatted. There needs to be plain data (direct access) on the tag (NDEF message).

Spacewell does not provide help on questions like

• "How do we upload the Spacewell Workplace ID of our many employees on our badges in batch-upload? "

• "We don't know if this badge is formatted/how to get the info as plain data?"

• "Because of security protocols, we cannot touch the badge (contents), how do we make this work?”

The Qbic devices receive regular OS upgrades every few years to remain compatible with the latest IT security requirements.

Spacewell collaborates with Qbic, however we can’t promise to always offer the latest Android version. Note only a very small number of Android devices around the world get security patches (mostly consumer devices like Samsung); it’s not a common practice for Digital Signages to get the same frequency of OS & security upgrades to ensure stability and “long term stable builds”.

The releases do not happen very often, but they are tested very thoroughly both in terms of stability as in terms of security.

The embedded Android version is stripped from all unnecessary items (e.g. there’s no PlayStore available) to guarantee better stability and security.

Also, the device is completely shielded: it runs a single app and physical users have no way of breaking out of the devices launch screen. In combination with a strong firewall, one can really mitigate the risk to near-zero.

You can add an extra layer of security by creating a separate network for the devices , limiting the risk of external attacks to real-zero.

Most firmware upgrades can be pushed (as part of the Device Configuration Push, see Device Control for Kiosk App )), but it’s not a fully bullet proof rule. There are situations in which Qbic releases an update which cannot be pushed over-the-air and hence requires a manual update. This doesn’t happen much and is only applicable in case of big OS upgrades on the device.

Currently, the upgrade to Android 12 is only recommended for TD-1070 devices

1. Check the current Firmware Version/Build number in Settings > About Device

2. If the version is lower than v2.0.4, then first upgrade it to v2.0.4 version.

   1. Book a ticket to Spacewell support to get the v2.0.4 firmware file

3. Push the firmware upgrade (v2.0.4) to the QBIC device viaDevice Control

4. Verify the Firmware version on the device

5. If the Firmware version is v2.0.4 you can start looking into Android 12 upgrade

   1. Book a ticket to Spacewell support to get the Android 12 zip file

6. It’s recommended to use the “USB Drive method” to upgrade the Android version, which is a fast and easy process. (We don’t recommend to use remote firmware upgrade URL as it takes a lot of time to download the file and install.)

7. Load the Android 12 file into the USB drive and connect it to the QBIC device.

8. Now Go to "Settings" > "Firmware update" > "FIRMWARE UPDATE". Device will reboot automatically and install the Android 12 version.

9. Cross check the Android version, Go to Settings → About Device → Android Version.

• Choose a logo with a transparent background

• Landscape with aspect ratios:

  • 6:1 for room display and feedback

  • 2:1 for floor display

• File Type: mp4

• Size: under 50mb

• URL needs to be publicly available

• Audio on the device should be disabled, or remove the audio from the video

• “Plays after inactivity of…” should be minimum 1 minute, since the response of Kiosk app is also dependent on the response time of the device.

Yes, using device control you can see snapshots of the configured devices. Connected devices automatically upload a screenshot every hour

• Immediate screenshots are available for Qbic devices when scanning

• If you have another device than Qbic , you can request a screenshot by selecting the device and clicking “Request Screenshot” in the lower part of the screen, and after a few minutes it will be available in your stock of screenshots

You can view the latest snapshot per device:

Or you can view an overview of all snapshots side by side:

• Existing custom Themes and Profiles will NOT appear immediately

• These need to be re-created

• We suggest to recreate your profiles before going through the deinstalling process

To log out of the Kiosk app, you’ll need the kiosk user login details.

Tap multiple times on the Logo (top left on Kiosks; Meeting Room Displays either bottom left or top right depending on the used profile view)

You will be prompted to provide the Kiosk user login details

• Return to Home: return to the Kiosk App-in-use screen

• Re-Configure Device: re-start configuration (for example when you change the profile or theme)

• Force Reload Configuration (for example when you changed a location name or picture in IWMS, or if you want to push custom content)

• Exit: Exit the app

Kiosk App is only available in landscape / horizontal mode.

When troubleshooting, it’s advisable to take note of the app version, profiles and themes. We recommend to take a screenshot of all the error screens you encounter in case our support team is helping