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For more general information on the navigation menu and startboard, see: https://spacewell.atlassian.net/wiki/spaces/KB/pages/441712705/Authorizing+users#2.2-Navigation - menu - and - Startboard
For the Requests module, the following navigation menu options become available:
Navigation menu option | Available to system groups | Description |
|---|---|---|
Requests |
| The option to search for all existing requests. |
Problem type schemes |
| The option to manage the problem types. |
Roles |
| The option to manage the roles which can be linked to problem types and preferred suppliers. |
Preferred suppliers |
| The option to manage preferred suppliers in general. Specific object-related preferred suppliers can be managed within the corresponding object (e.g. a building). |
Knowledge Base |
| The option to manage knowledge base items. |
Requests dashboard |
| A management dashboard with overviews and graphs related to requests (New vs Handled, SLA response times, etc.) |
For the Requests module, the following startboard tab becomes available:
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This tab is available for the following system groups:
Servicedesk employee
Management dashboards requests
This startboard tab has some buttons similar to the navigation menu options with the same names. Next to that, this tab has the following includes (most are only visible if they contain data):
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Requests for my team, not yet assigned: This overview shows created tickets assigned to your team (service group) which have not yet been assigned to a team member to handle the request.
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More information about the navigation menu and startboard options applicable for Project management see: Requests - Navigation menu & Startboard
5. Additional reports
Additional reports can be available for some modules via the ‘Reports’ navigation menu option.
For the requests module, there are reports available via:
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For the user manual with a more step-by-step explanation of the process itself, see: Requests module for (end)users
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