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• After a request is submitted by a user, Workplace checks if the request is a potential duplicate.

• If the request is not a potential duplicate, the request proces continues as normal.

• However, if the request is a potential duplicate (e.g. same problem type, in the same property, for the same asset) the request gets the status 'Duplicate check'.

• The service group to whom the request is assigned now has the option to either:

  • Select a duplicate request. The status of the request now changes to ‘Duplicate’. The request now needs no further handling. Duplicate requests are automatically closed once the original request is closed. Or;

  • Determine that the request is in fact not a duplicate, the request proces continues as normal.

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Options in the status 'Duplicate check'

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After opening a problem type scheme press the button “Problem Types.”	Image RemovedImage Added
Press the “Search” button	Image RemovedImage Added
You can edit/add new problem types and new solution groups in this screen. add a new solution group by using the “New solutiongroup” add a new problem type by using the “New” button Click on a problem type to edit a problem type. Info Problem types can be classified under different parents, it will take over certain settings of the parent, like Service group.	Image RemovedImage Added
Here you you can fill in or edit the details of a problem type. If you want to use sub requests, you will need to change the setting to yes and enter the sub requests in the include below. Note You have to assign a “Service group” to problem type.	Image RemovedImage Added

The article about problem types is under construction, Problem tree, problem type scheme

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