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Both mandate approval options mentioned above can also be configured at the problem type level.
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Example: Problem type 1 Problem type 2 Problem type 3 Mandate approval: by manager User 1 → Manager: User 2 and Mandate amount: 500 User 2 → Manager: User 3 and Mandate amount: 10.000 User 3 → Manager: No manager and Mandate amount: 1.000.000
A corrective work order is created, and mandate approval for corrective work orders is enabled depending on problem type. A corrective work order from a request with Problem type 1 with a total amount of 250, no approval is needed A corrective work order from a request with Problem type 1 with a total amount of 2500, needs to be approved by either User 1 or User 2 (every user in the mandate approval system group will get the task to approve) A corrective work order from a request with Problem type 2 with a total amount of 250, no approval is needed A corrective work order from a request with Problem type 2 with a total amount of 20.000, no approval is needed A corrective work order from a request with Problem type 3 with a total amount of 250, needs to be approved by User 1 A corrective work order from a request with Problem type 3 with a total amount of 5.000, needs to be approved first by User 1 and then by User 2 A corrective work order from a request with Problem type 3 with a total amount of 20.000, needs to be approved first by User 1, then by User 2, and then by User 3
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For the corrective work order module, an overview of the following default workflow emails are available:
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Email content
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When is it sent
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Send to
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The confirmation to the contractor to handle the work order, including a PDF attachment with more details about the work to be executed
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Once the corrective work order is forwarded to the contractor
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The contractor of the work order
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A request to the mandate approver(s) to approve the corrective work order total amount
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Once the corrective work order is forwarded to the contractor (only if mandate approval for corrective work orders is enabled)
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can be found in the user manual: Corrective work order workflow emails
3. General corrective work order module settings
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