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This module enables employees/users to easily submit work-related requests or report problems. The system automatically assigns these requests to the appropriate team to be handled, eliminating users needing to find the right person or team themselves. Additionally, if the corrective workorder module is activated, the module allows requests to be divided into one or more corrective work orders, which can automatically be sent to preferred suppliers. Users can track the progress of their requests through reports and dashboards, evaluating if requests have been handled within the SLA (Service Level Agreement) times and work orders completed by suppliers.
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For the user manual with a more step-by-step explanation of the process itself, see: Requests module for (end)users
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