Create a ticket in the app

To create a ticket in the app:

1. Open the Workplace App on your device.

2. Click on the “Book a ticket” button to create a new ticket.

3. Fill in the info and press the “Submit” button.
   

A simple ticket contains the following:

• Subject (mandatory)
  Enter the the subject of the ticket.

• Description
  Give a short description of the problem, and be as clear as possible because you can`t select a “Concern” or location/area.

• Attachments (select image or take a picture)
  Attach a an image or take a picture of the problem/issue.

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Within the Workplace App, there is no overview of the tickets you have submitted or a search option. Simple ticketing is basically create creating a ticket and forget. The requests can be found in Workplace Management for reporting purposes.

How to handle a Simple ticket

After creating the ticket in the Workplace App, a Request request is created made in Workplace Management. The Service desk employee can then assign the request , so that the request can be handled further.

For more info regarding information about handling a request, see please review the article: Requests for key-users.

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• Tickets/Requests can be created by using the ticketing functionality in the Workplace App.

• After creating the ticket in the Workplace App, a request is made in Workplace Management.