Difficulty: novice
Content
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Learning Objectives
After reading this article, you’ll:
Learn best practice tips & tricks
'Scan to book now' functionality - QR codes
When the client want to use QR codes to book a workplace, you should enable this setting BEFORE importing the areas.
Module settings > Cobundu tab > ‘Automatically generate QR codes = yes”.
When enabling this settings when there are already hundreds of areas/ workplaces in the system, this can cause performance issues.
Trouble shooting
Errors when setting up Cobundu Studio
Below is a list of common errors, when setting up Workplace Experience Studio and the possible causes and solutions:
Integration issues
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Problem | Possible causes |
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Floorplan error in Cobundu Studio > floorplan tab: “Invalid location”
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You get this error when a floor used to be linked, but is no longer is. You can find which floor it concern by looking up the 1210000000xxxxx number in report COBUNDU-011. This report can be found in Workplace Management via the ‘Cobundu reports’ tile on your startBoard.
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Floor is hidden with the eye in Studio
Invalid location in floor mapping:  |
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Floors are created in Workplace Management, but I am not able to |
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select this floor in |
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Studio to map it to a floorplan.  |
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Error |
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on Studio start page |
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(1.0)  |
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Two or more External Apps are added to the WPM environment with the same Access ID (you can find the access ID in the ‘Trust relations’ include when you open an Eternal App).
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Axxerion en Studio is broken, because the External App is deactivated. To fix: open the External App > in correct mode set the field ‘Commission = Active’.
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Connection between Axxerion en Studio is broken, because the WPM environment was initialized, BEFORE the Cobundu Studio environment is connected to the WPM environment. To solve this: change the authorized system user in the external App to a user that has a user type OTHER than ‘System administrator’ (e.g. Administrator or Full user). Reason being, that a user with the 'System administrator' user type can not be used to log in once another user is created in the environment.
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Internal server error in Cobundu Studio with a lot of random symbols behind the error message
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Connection in Axxerion is broken, most likely due to:
Wrong URL
Inactive authorized user
No or wrong authorized user set in the external app. The ‘Cobundu integration’ user is typically set as the authorized system user. A wrong user is for example set when the WPM environment is already being configured by the Consultant BEFORE the integration between Axxerion and Cobundu is setup by Customer Support.
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Login issues
Problem | Possible causes |
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(SSO) login issues |
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Mail address is listed twice in Cobundu Studio for one tenant. Note: the mail address can also be left empty if a customer uses SSO. Mail address is for example used for 'forgot password'.
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Error: |
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‘Seems like this e-mail address is in use in multiple tenants. Please login with you tenant ID. |
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Typical issue that implementation consultants run into. Your email address is linked to a user in more than one environment. As a result Workplace does not know what tenant to login into when using the email address.
To fix this make sure your email address is only linked to one tenant, or;
log in with the UID (= tenantName.user e.g. spacewell.producttest).
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Users are automatically created in Studio (via e.g. the AD), but the AxxerionId is not set.
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User synchronization in Cobundu is performed once per day. Check the situation again one day later. Contact Support of the issue is not fixed.
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Access issues
Problem | Possible causes |
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Workplace (for example a desk) is not reservable |
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or does not show up as reservable |
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Is “reservable = yes” on the room/ workplace?
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Number of persons 1 or higher?
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User can log into Workplace App, but does not see the resources or floor plans |
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Geographical area, Site, Building, Floor, Area not visible |
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on one or more touchpoints |
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Added to the external App more than once.
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Wrong hierarchy, check the mandatory hierarchy section in the Workplace Experience integration: Reservations module activation and information article.
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Error when submitting a reservation: |
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‘Unable to save |
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booking’  |
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Error when submitting a reservation: “Trying to book a restricted reservable resource“
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Case: user has this issue when creating reservation in the Workplace app and via touch points.
User has no acces (through profile or separate group) to the resource. Please check access in WPM and Studio.
Case: user has this issue ONLY when creating reservations via a meeting room display/ kiosk, but not in the Workplace app
WMP setting “Reserve on behalf of someone else =no” (change to yes) for the WMP user that is linked to the device from which the reservation is created. This issue occurs when a user has to identify before creating a reservation via a kiosk/ meeting room display.
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Other issues
Problem | Possible cause |
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Kiosk App not automatically updated |
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Summary
| Rw ui textbox macro |
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Exercise
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