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1. Corrective work orders in general
Corrective work orders for suppliers are specific requests issued by a company to its (external) supplierscontractors to address and resolve issues related to products, services, or equipment. These work orders are used when there is a need for repair, maintenance, or replacement of items supplied by the supplier contractor .
The work order process gives transparency to the service teams about the progress of the work orders being handled by supplierscontractors. Overall, a work order system in facility management streamlines the process of reporting and resolving issues, leading to improved efficiency, better communication, and enhanced facility maintenance. It helps ensure that the facility remains safe, functional, and comfortable for its occupants.
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This module enables service teams to forward requests to (mostly external) suppliers contractors to fix the issues reported by the internal employees. Unlike with requests, in corrective work orders, the estimated costs can be registered, a tendering process can be initiated to request quotations and select the suppliers with the best fit, and execute mandate approval on the estimated work order costs.
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When a module is activated, the relevant navigation menu options become available to users with the correct authorizations (based on the system groups). Next to that, a module-specific key user startboard tab becomes available for that particular module and is visible depending on the user's authorizations. This tab gives users insights and day-to-day work overviews relevant to the specific module.
For more general information on the navigation menu and startboard, see: Navigation menu and Startboard
For the Corrective work orders module, the following navigation menu options become available:
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Navigation menu option
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Available to system groups
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Description
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Work orders
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View work orders
Corrective work order manager
Preventive work order manager
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The option to search for all work orders.
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Planboard
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Planner via planboard
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The option to view already forwarded work orders and plan not yet forwarded work orders via drag and drop on a calendar view.
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Work orders dashboard
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Management dashboards work orders
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A management dashboard with overviews and graphs related to corrective work orders (Planned vs actual costs, Costs per building, etc.)
For the Corrective work orders module, the following starboard tab becomes available:
This tab is available for the following system groups:
Servicedesk employee
Management dashboards requests
This startboard tab has some buttons that are similar to the navigation menu options with the same names. Next to that, this tab has the following includes (most are only visible if they contain data):
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Requests for my team, not yet assigned
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Requests assgined to me
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Corrective work orders for me or my team not yet forwarded to contractor
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Corrective work orders for me or my team in progress
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More information about the navigation menu and startboard options applicable for Corrective work orders see: Corrective work orders - Navigation menu & Startboard
5. Additional reports
Additional reports can be available for some modules via the ‘Reports’ navigation menu option.
For the (corrective) work order module(s), there are reports available via:
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For the user manual with a more step-by-step explanation of the process itself, see: Corrective work order module for (end)users
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