Difficulty: starter
Content
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Learning Objectives
After reading this article, you’ll know:
What is a session merge is.
How to login use multiple sessions.
Why use multiple sessions
When using an (admin) partner user, you’re allowed to
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log in more than once with the same credentials. This is convenient when
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implementing a Workplace Management environment, as you can do multiple tasks together via different sessions.
Session merge
When you want to log into Workplace multiple times, you will need to
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log in using different sessions in your browser to prevent session merge. A session merge will occur when you open Workplace a second time within the same browser without an active session separation.
A session merge
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means that session data from one browser tab is transferred to another session. So if you are logged into Workplace twice, unexpected
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things will happen, for example:
One or both screens will become unresponsive;
Functionalities no longer work as expected (e.g. the property search is broken);
Pressing
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‘OK’ on the user search page might lead you to the organization
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search page (because that’s the page you where visiting in your other browser tab).
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Session merge is recognized by the symptoms described above. When you navigate to a Workplace URL and you’re logged in without even seeing the login screen, big chance it's a session merge as well. |
How to log in using different sessions
Depending on what browser you’re using, different solutions exist for using multiple sessions. You can search the web for the best solution for your situation. Below we share our best practice experience.
Multi-session tool (best solution)
Using a multi-session tool is the preferred way to log into Workplace multiple times. We have good experience with Chrome SessionBox, but you can use any multi-session tool you like.
Note: after using SessionBox for a while it could be that you need to purchase a license to keep using this plugin.
Create additional profiles in Chrome (a good second)
Chrome allows you to create multiple profiles. In each profile, you can open the
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Chrome browser which will then be considered a separate session. To create multiple
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profiles search the web with the keywords “multiple profiles chrome“. This will provide you with an instruction on how to create profiles in Chrome.
Use different browsers (least preferred)
You can use different browsers and open Workplace once in each browser. This is the least preferred method
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Summary
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as the number of sessions is limited by the number of browsers you use and it is more work to keep track of the different browsers as opposed to using tabs in one browser (with a multi-session
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Exercise
- Install a plugin / tool that allows you to use multiple session .
Search
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tool)