Difficulty: expert
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Learning Objectives
After reading this article you will be able to:
Start and stop workflows
Starting and stopping workflows
When troubleshooting modules in Workplace some issues originate from the workflow supporting process. When workflows are stuck or throw an error when trying to move to another status, it is very useful to know how to stop and start a workflow to find out what is causing this. Sometimes that might even solve the issue. More on workflow basics in Workflow basics.
How to stop a workflow
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Stopping and restarting workflows
If a workflow-related process is put into a status it should not have been in. If for instance, a request is canceled by accident, it is possible to set the request back to another status (and step in the workflow). To do this, the following steps are needed:
Stop the workflow
Change the status of the object (e.g. the request)
Restart the workflow
These steps are described in detail below:
Stop a workflow
To get to the workflow, navigate to the instance page of the object (for instance a request).
On the instance page there
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is a stop icon (unless the object does not have a workflow or the workflow is already stopped). See screenshot.
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The system will ask: Are you sure? Click: Yes.
This will stop the workflow. When the workflow is stopped, there will be no
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| title | An active workflow |
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active tasks.
Change
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the status
Now that the workflow is stopped,
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it is possible to change the workflow status.
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This can
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be done to force the workflow to move through the statuses again, or to
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put the process back to an earlier status.
Go into correct mode (Read about Correct
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mode).
Change the status in the
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status field.
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Keep in mind that other fields might need to be reset when changing the workflow status. For example, a |
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request was |
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handled and approved by the |
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requestor, and now you want to change the status back to |
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submitted. In this case you will also need to empty the |
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close time. |
Restart a workflow
To start the workflow, simply click the start button in the top right corner.
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If the tasks (on the workflow tab) do not seem to refresh. Click the refresh button on the tasks include, this will refresh the page and show all the active tasks in this workflow again. |
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Summary
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