Difficulty: expert
Content
Learning Objectives
After reading this article, you’ll be able to:
Select the connection values for your carrier
Depending on the network possibilities, you might have to resort to 4G to bring the data from the sensors to the Workplace Platform. The 4G SIM card needs to be plugged into the gateway and configured for that gateway.
This page provides more information on the technical information needed when Spacewell provides a 4G SIM card.
Specifications of Spacewell 4G SIM card
M2M cards
only mobile data is enabled
mostly only access to following server addresses is allowed / only these addresses are whitelisted:
Server address EU: spacewell.eu1.cloud.thethings.industries
Server address Americas: spacewell.nam1.cloud.thethings.industries
Server address Pacific: spacewell.au1.cloud.thethings.industries
APN values
All Spacewell gateways require APN values for the carrier. Without APN data, the gateway will not have a 4G connection.
Usually the APN address suffices, no need to enter username or password.
For Proximus
for SIM cards provided before September 2022, use APN “internet.proximus.be”
for SIM cards provided after October 2022, use APN “m2mintpriv.proximus.be”
For Wherever SIM, use APN “wsim”
This example is Swedish carrier tele2:
In other cases, carriers usually provide APN on their websites.
MCC & MNC values
MCC and MNC values are available here: https://mcc-mnc-list.com/list
For Proximus: use MCC 206, MNC 01
For Wherever SIM, use MCC 295, MNC 05 (latest information available here)
Troubleshooting
How to check if my SIM card is enabled?
After configuration, make sure to remove all PoE cables etc, and let your Spacewell Consultant confirm data reception on /wiki/spaces/KB/pages/492072.
Some gateways provide an indication of Network connection in the configuration portal. Eg below image says “Network Status: Disconnected”. From experience: when the Network Status says Disconnected, the SIM card is not getting online.
Check the configuration (APN, MCC/MNC where needed)
Check the PIN number. Since it’s not visible while typing, we suggest to type it in notepad or an empty e-mail and copy/paste into the PIN field
If that does not solve the issue, you might want to consider placing the SIM card in your mobile phone
Verify if PIN is enabled
Verify if Mobile Data is enabled
Verify if the APN mentioned on your phone corresponds with the information provided on this page
Make sure to turn off your WiFi before testing access to one of our server addresses (mentioned above)
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