Difficulty: starter/ novice/ expert/ legend
Content
Learning Objectives
After reading this article, you’ll be able to:
To assign requests
Create you own …
Import xxx
Requests
This is very (NOT) interesting.
Assign Requests
When a request is created and it is needed to assign a someone to handle the request you will see the request in your task overview on your startBoard, click on the date to open it.
Check the details of the request and follow the next steps:
Change the treatment group if necessary by using the “Treatment group” drop down field on the right of the screen.
Assign the request to yourself or a colleague.
Good to know:
If you cancel the request, this cannot be undone (without the intervention of a system adminstratror)
Contractor via email
if the request is sent to an contractor via email for further handling, the service-desk employee can see this request and have a few options to proceed.
Handle further
For example the contractor has indicated that that request is resolved. The status off the request will change to “Handle.” The assigned person can proceed further with the request.Cancel the request
Create a work order to solve the request.
Summary
Exercise
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