Difficulty: starter/ novice/ expert/ legend

Content

Learning Objectives

After reading this article, you’ll be able to:

Tell the difference between ….
Create you own …
Import xxx

Cobundu: Simple ticketing

It is also possible to create tickets via the Workplace App. An easy and fast way of creating a simple ticket can be done right from the start screen of the Workplace App.

Create a ticket in the app

To create a ticket in the app:

Open the Workplace App on your device.
Click on the “Book a ticket” button to create a new ticket.

A simple ticket contains the following:

Subject (mandatory)
Enter the the subject of the ticket.
Description
Give a short description of the problem, be as clear as possible because you can`t select a “Concern” or location/area.
Attachments (select image or take a picture)
Attach a image or take a picture of the problem/issue.

Within the Workplace App there is no overview of tickets you have submitted or a search option. Simple ticketing is basically create a ticket and forget. The requests can be found in Workplace Management for reporting purposes.

How to handle a Simple ticket

After creating the ticket in the Workplace App, a Request is created in Workplace Management. The Service desk employee can then assign the request, so that the request can be handled further.

For more info regarding handling request, see the article: Requests.

Summary

Exercise

#1
#2

Search