Stopping and restarting workflows
If a workflow-related process is put into a status it should not have been in. If for instance, a request is canceled by accident, it is possible to set the request back to another status (and step in the workflow). To do this, the following steps are needed:
Stop the workflow
Change the status of the object (e.g. the request)
Restart the workflow
These steps are described in detail below:
Stop a workflow
To get to the workflow, navigate to the instance page of the object (for instance a request).
On the instance page there is a stop icon (unless the object does not have a workflow or the workflow is already stopped). See screenshot.
The system will ask: Are you sure? Click: Yes.
This will stop the workflow. When the workflow is stopped, there will be no active tasks.
Change the status
Now that the workflow is stopped, it is possible to change the workflow status. This can be done to force the workflow to move through the statuses again, or to put the process back to an earlier status.
Go into correct mode (Read about Correct mode).
Change the status in the status field.
Keep in mind that other fields might need to be reset when changing the workflow status. For example, a request was handled and approved by the requestor, and now you want to change the status back to submitted. In this case you will also need to empty the close time.
Restart a workflow
To start the workflow, simply click the start button in the top right corner.
If the tasks (on the workflow tab) do not seem to refresh. Click the refresh button on the tasks include, this will refresh the page and show all the active tasks in this workflow again.