How to request an implementation

If a customer wants to start using the calendar integration, there are several steps which need to be executed.

1. Contact the Sales department. The Sales department creates an IRFC with the request for a new calendar integration with Outlook or Google Calendar.

2. The internal PS Integration Team is informed about the new implementation of the calendar integration by Customer Support

3. Arrange available capacity for the implementation by PS

4. Forward the applicable configuration guide to the customer by the implementation consultant

   1. For Outlook:Exchange and Azure configuration guide

   2. For Google Calendar: Google Workspace configuration guide

5. Configure the Integration Platform and Workplace Management by the implementation consultant

   1. The guide can be found here: https://spacewell.atlassian.net/wiki/spaces/KB/pages/362545217

   2. Some parts in the configuration can only be done if the customer is done configurating Exchange and Azure or Google Workspace.

6. In case the customer already uses Outlook/Google Calendar to create reservations to book meeting rooms, the already created future reservations need to be migrated. The implementation consultant needs to ask the customer how many rooms (room mailboxes) are in scope for the integration. Also a time window for the migration needs to be determined with the customer. The implementation consultant will then create a ticket via support@spacewell.com with the following information:

   1. Client name

   2. Current source system where reservations are created (Axxerion or Outlook)

   3. Number of reservables in scope for the synchronization to and from Exchange

   4. Current number of future reservations (estimate)

   5. Preferred time window for the migration ¹

7. A Jira ticket for the Integration Team in India is created with the above information by Customer Support.