How to request an implementation

1. Create a IRFC with the request for a new Exchange Integration (Graph) by Sales

2. The internal Integration Team is informed about the new implementation of the Exchange Integration (Graph) by Customer Support

3. Arrange available capacity for the implementation by PS

4. Forward the Exchange and Azure configuration guide to the customer by PS

   1. The guide can be found here: Exchange and Azure configuration guide

   2. (still to be added → a easy to download PDF file of the configuration guide article to directly send to the customer)

5. Configure the Router and Workplace Management by PS

   1. The guide can be found here: Workplace Management configuration guide for Exchange Sync

   2. Some parts in the configuration can only be done if the customer is done configurating Exchange and Azure

6. In case the customer has an existing Exchange enviroment, the already created future reservations need to be migrated. Ask the customer how many rooms (room mailboxes) are in scope for the integration by PS. Based on this number, the (currently manual) migration need to be planned by the Integration Team in India.

Note:

• Setup effort partly depends on the number of room mailboxes to sync (ask salesenablement@spacewell.com)

• If the client desires to do testing with several rooms before the full scope of rooms is implemented, only add the rooms in scope for testing to the External App.