Difficulty: expert
Content
Learning Objectives
After reading this article, you’ll be able to:
Configure Kiosk app on your devices
Remote control devices that running Kiosk App
What does Device Control do?
CONTROL DEVICES REMOTELY
Using device control, administrators can remotely control Meeting Room Displays (MRD), reboot, and change settings. (Qbic devices only)
LIVE VIEWS OF HEALTH
Check the health of all your connected display devices in a live view and receive notifications when devices go offline.
IMPROVE APP PERFORMANCE
Device control reduces the amount of data loaded, background threads running, etc. thus improving the performance of the app on your devices.
UPGRADE APPS REMOTELY
Push remote upgrades and verify your devices are running the latest app version. (Qbic devices only)
PERSONALIZE THEMES AND PROFILES
Add your own custom profiles and themes with logos and screensavers to personalize your devices. Create groups of devices to separate themes.
CONFIGURE THE APP REMOTELY
Choose profiles and themes, and set up rooms and display modes for each device.
How to Access device Control
log in with your Workplace Admin credentials
Upon login, you’ll be prompted to open Device Control for Kiosk application or for Workplace App.
Select “Kiosk”
You can of course switch between both using the left-hand menu.
Quick tour
Device Control lets you control functionalities of the Kiosk App.
The same UI and navigation applies for the Kiosk App installed on large Floor Kiosks.
Understanding the columns on the homepage
Column | Column name | Description |
|---|---|---|
1 | Reload | Reload all or a selection of the device data |
2 | Select box | Select 1 or multiple devices to request a screenshot, force reload configuration or start (bulk) configuration of the device |
3 | Device ID | |
4 | Name | Free text field where you can set a meaningful name for the device (eg include location) |
5 | Model | Indicates the hardware the app is running on |
6 | Content | Defined by the profile, if the app is running in room display mode or floor display mode |
7 | Group | Create virtual groups (eg all devices that are in 1 location), that allow you to filter or apply themes to |
8 | Platform | Indicates the operating system the app is running on |
9 | Profile | Indicates the profile that has been configured for this app on this device |
10 | Theme | Indicates the theme that has been configured for this app on this device |
11 | Status | Indicates if the device is live or offline. The icon shows the latest screenshot from the device (if available), and indicates when it was taken (eg “captured X min. Ago”) |
12 | App version | Indicates the app version |
13 | Last connection | Indicates when was the last time the device connected to the Workplace platform |
Security & Notifications
We recommend setting up the security feature for your Qbic devices to prevent unintended changes of settings either on the device or remotely.
When enabled, you will only be able to change any device settings through the device control platform.
To do this, Click on the Settings button and set up Email notifications for Offline Devices, then toggle Qbic security ON.
You will then receive this type of mail each time a device goes offline:
Device Account Management
When enabled, Kiosks autonomously set a random, auto-generated device account password on expiry.
It prevents apps from going offline when the Workplace platform mandates changing the device password.
•Maximum password age
•“Must change password”
•“Force all users to change password”
It also prevents manual intervention needed to push new device password each time on expiry.
How to reconfigure a device
Any tenant administrator can login in Device Control and reconfigure a device – no need to know the specific device account credentials.
From the Device Manager, select the relevant device you want to set-up
Select “Start Configuration” > confirm if you want to set up Room Display or Floor Display
Select the Region and the relevant Room (for Room Display) or Floor (for Floor Display); select relevant Profile + Theme
Consult current device credentials on the reconfigure screen. Login with device account is still supported.
Recover your credentials or change password on the Kiosk
Prerequisites
1 user per Display is needed (this user will be "reservation responsible" if no end-user identification is required)
Device Control > chapter QBIC Devices can only be used on Chrome browser (the other chapters can be used on other browsers too)
In order to use Device Control > chapter QBIC Devices, you need to be connected to the same IP-range that the devices are installed on (either by being on site or through VPN)
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