Difficulty: starter/ novice/ expert/ legend

Content

Learning Objectives

After reading this article, you’ll be able to:

Create a Simple ticket
How to handle a Simple ticket

Cobundu: Simple ticketing

It is also possible to create tickets via the Workplace App. An easy and fast way of creating a simple ticket can be done right from the start screen of the Workplace App.

Create a ticket in the app

To create a ticket in the app:

Open the Workplace App on your device.
Click on the “Book a ticket” button to create a new ticket.

A simple ticket contains the following:

Subject (mandatory)
Enter the the subject of the ticket.
Description
Give a short description of the problem, be as clear as possible because you can`t select a “Concern” or location/area.
Attachments (select image or take a picture)
Attach a image or take a picture of the problem/issue.

Within the Workplace App there is no overview of tickets you have submitted or a search option. Simple ticketing is basically create a ticket and forget. The requests can be found in Workplace Management.

How to handle a Simple ticket

After creating the ticket in the Workplace App, a request is created in Workplace Management. The Service desk employee can then assign the request, so that the request can be handled further.

For more info regarding handling a request, see the article: Requests.

Summary

Search