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Difficulty: novice

Content

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Learning Objectives

After reading this article, you’ll be able to:

  • interpret data from the Reservation Insights Patterns Dashboard

Use Reservation Pattern dashboard to get quick summary insights on how people book and cancel their reservations, which allows learning from booking patterns to increase awareness and encourage best-practices.

The Reservation Patterns dashboard reports on all reservations data, including cancelled reservations and no-shows (dashboard takes data from Workplace Management, and does not contain sensor data).

Info

Use this dashboard to gain insight in people behavior

The dashboard does not contain detailed timelines, but shows monthly trends on historical data.

Historical data means that the visualized data in the dashboard was gathered until yesterday. The current Reservations Insights will load data from 01/07/2022 (hard coded date),including cancelled reservations and no-shows.

Info

Reservation Patterns covers all reservable categories (Rooms, Workplaces, Parking and Equipment), except Services.

Metric definitions

  • ‪‪# Total Reservations: nr of reservations that are created in the system = # Reservations + # Cancellations + # No Shows

  • ‪# Reserved: nr of reservations that took place

  • ‪# Cancellations: nr of reservations that were cancelled BEFORE the start of the meeting

  • ‪# No Shows: nr of reservations that were cancelled AFTER the start of the meeting (by sensor or brain rule or person)

  • # Hours booked: sum of duration of all reservations

  • # Hours released: sum of duration of all reservations that were cancelled BEFORE the start of the meeting

  • # Hours reclaimed: sum of duration of all reservations that were cancelled AFTER the start of the meeting

“Summary” page

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titleExpand for more information on Summary page

Get a quick summary insights on how people book and cancel their reservations, to learn from booking patterns to increase awareness and encourage best-practices

image-20240126-104700.png

“No Shows” page

Expand
titleExpand for more information on Reservation Patterns page

‪See what are the “no show” patterns where the reserved space is not cancelled in advance, in order to take appropriate actions to reduce the “no shows”

image-20240126-104813.png
Info

(automatic) cancellations after the meeting starts = bad behavior

“Cancellations” page

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titleExpand for more information on Metrics per Building page

View how many cancellations were made

  • Per month

  • Per building

  • Per organization

image-20240126-104852.png
Info

Cancelling in advance = good behavior

“Reservations Patterns” page

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titleExpand for more information on Reservable Items page

‪View total hours reserved:

  • Per organization

  • Per category

image-20240126-104923.png

“Data” page

Expand
titleExpand for more information on Distribution page

‪Get a quick summary insights on how people book and cancel their reservations, in order to learn from booking patterns to increase awareness and encourage best-practices

image-20240126-104941.png

More information

Frequently Asked Questions on Dashboards

Expand
titleIs it possible to filter on zones or groups?

Due to how the dashboard is set up, it’s not possible to filter on zones or groups.

Check out FAQ on Dashboards

How to navigate the Dashboards

See How to use dashboards

Search

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