Difficulty: novice
Content
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Learning Objectives
After reading this article, you’ll be able to:
interpret data from the Reservation Insights Dashboard
Use Reservation Pattern dashboard to get quick summary insights on how people book and cancel their reservations, which allows learning from booking patterns to increase awareness and encourage best-practices.
The Reservation Patterns dashboard reports on all reservations data, including cancelled reservations and no-shows (available when dashboard takes data from Workplace Management, and does not contain sensor data is tracked).
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Use this dashboard to gain insight in people behavior |
The dashboard does not contain detailed timelines, but shows monthly trends on historical data.
Historical data means that the visualized data in the dashboard was gathered until yesterday. The current Reservations Insights will load data from 01/07/2022 (hard coded date),including cancelled reservations and no-shows.
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Reservation |
Patterns covers all reservable categories (Rooms, Workplaces, Parking and Equipment), except Services. |
Metric definitions
# Total Reservations: nr of reservations that are created in the system = # Reservations + # Cancellations + # No Shows
# Reserved: nr of reservations that took place
# Cancellations: nr of reservations that were cancelled BEFORE the start of the meeting
# No Shows: nr of reservations that were cancelled AFTER the start of the meeting (by sensor or brain rule or person)
# Hours booked: sum of duration of all reservations
# Hours released: sum of duration of all reservations that were cancelled BEFORE the start of the meeting
# Hours reclaimed: sum of duration of all reservations that were cancelled AFTER the start of the meeting
“Summary” page
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Get a quick summary insights on how people book and cancel their reservations, to learn from booking patterns to increase awareness and encourage best-practices  |
“Cancellations” page
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View how many cancellations were made
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“No Shows” page
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See what are the “no show” patterns where the reserved space is not cancelled in advance, in order to take appropriate actions to reduce the “no shows”  
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“Cancellations” page
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View how many cancellations were made
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“Reservations Patterns” page
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View total hours reserved:
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“Data” page
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Get a quick summary insights on how people book and cancel their reservations, in order to learn from booking patterns to increase awareness and encourage best-practices |
Metric definitions
# Reservations: number of reservations that are NOT cancelled
Reservation rate: Hours reserved / (Hours available x Nr of reservable items) -> calculated per hour
Avg duration: Avg (Hours reserved / Nr of Reservations)
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More information
Frequently Asked Questions on Dashboards
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Due to how the dashboard is set up, it’s not possible to filter on zones or groups. |
Check out FAQ on Dashboards
How to navigate the Dashboards
Search
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