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The field defining user permissions has been renamed from "User type" to "User licenses." This more accurate term reflects the functionality it controls.
Configuration instructions
User instructions
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Accounts used for providing support are now protected, replacing the previous situation where other users (or the customer himself) could revoke access and repurpose the user in the pool of customer users, rendering support services impossible |
Previous Approach
In the past, dedicated accounts for support and implementation personnel from Spacewell & partners could be altered by the customer. This exposed potential security risks and allowed customers to revoke access, hindering support delivery.
Improved Approach & Benefits
Protected Support User Accounts: Spacewell & partners will now use support accounts which cannot be changed anymore by other users
Enhanced Security: This protection minimizes the risk of unauthorized access to the customer's core user pool and strengthens overall system security.Uninterrupted Support: Protected support accounts ensure Spacewell & partners maintain consistent access to provide timely and efficient implementation and support.