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Datasheets can be found here: Data sheet Tabs (Tracknet) hubs & sensors /wiki/spaces/SUM/pages/492584
Technical Requirements of the Hub
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- Check the LED lights
- Make sure there are not typos in the hub board ID (ask customer to take a picture of the sticker at the back of the device)
- Check if the hub is connected to the correct network (on the switch)
- Are you sure the SIM card is activated with the network provider? (ideally test the sim card in another device)
- Check operator details are correct in the configuration
- Replace a non-working hub with one that is confirmed working
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