Difficulty: novice
Content
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Learning Objectives
After reading this article, you’ll be able to:
interpret data from the Reservation Insights Patterns Dashboard
Use Reservation Insights dashboard provides insight in the historical reservation data. The question it tries to answer is: “Based on data of reservations that are not cancelled, how can we optimize usage and learn from usage patterns?”Pattern dashboard to get quick summary insights on how people book and cancel their reservations, which allows learning from booking patterns to increase awareness and encourage best-practices.
The Reservation Patterns dashboard reports on all reservations data, including cancelled reservations and no-shows (dashboard takes data from Workplace Management, and does not contain sensor data).
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Use this dashboard to gain insight in people behavior |
The dashboard does not contain detailed timelines, but shows monthly trends on historical data.
Historical data means that the visualized data in the dashboard was gathered until yesterday. The current Reservations Insights will load data from 01/07/2022 (hard coded date),including cancelled reservations and no-shows.
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Reservation |
Patterns covers all reservable categories (Rooms, Workplaces, Parking and Equipment |
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Services |
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“Summary” page
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Gain insight into how spaces are being booked & identify under-performances and take action  |
“Metrics per Building” page
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Drill down the reservation data per building or select several buildings to identify trends.
Example: I want to select all my buildings in the Netherlands to see reservation trends happening in the Dutch workplace.
Reports on
Rooms
Workplaces
Parking spots
Equipment
Available metrics
# of reservations
Avg duration (h)
Avg / peak reservation rate
Avg lead time (d)
“Reservation Patterns” Metric definitions
# Total Reservations: nr of reservations that are created in the system = # Reservations + # Cancellations + # No Shows
# Reserved: nr of reservations that took place
# Cancellations: nr of reservations that were cancelled BEFORE the start of the meeting
# No Shows: nr of reservations that were cancelled AFTER the start of the meeting (by sensor or brain rule or person)
# Hours booked: sum of duration of all reservations
# Hours released: sum of duration of all reservations that were cancelled BEFORE the start of the meeting
# Hours reclaimed: sum of duration of all reservations that were cancelled AFTER the start of the meeting
“Summary” page
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Gives insight in most popular booking patterns:
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Get a quick summary insights on how people book and cancel their reservations, to learn from booking patterns to increase awareness and encourage best-practices  |
“No Shows” page
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Shows the full list of Reservable items and gives overall simple statistics for every reservable item:
→ Check all the reservable items and see how many times each item was reserved  |
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See what are the “no show” patterns where the reserved space is not cancelled in advance, in order to take appropriate actions to reduce the “no shows” 
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“Cancellations” page
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Gives insight in most popular booking patterns:
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View how many cancellations were made
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“Reservations Patterns” page
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Check the full list of reservable items and the hours reserved per day The Clear & visual calendar view with legends shows for how many hours that item was reserved per day so you can identify under-performances.
 Fixed color coding:
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View total hours reserved:
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“Data” page
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Details of the raw data per reservation and how they are calculated per hour  |
“Scope” page
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Presents correlations between
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Metric definitions
# Reservations: number of reservations that are NOT cancelled
Reservation rate: Hours reserved / (Hours available x Nr of reservable items) -> calculated per hour
Avg duration: Avg (Hours reserved / Nr of Reservations)
Get a quick summary insights on how people book and cancel their reservations, in order to learn from booking patterns to increase awareness and encourage best-practices  |
More information
Frequently Asked Questions on Dashboards
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Due to how the dashboard is set up, it’s not possible to filter on zones or groups. |
Check out FAQ on Dashboards
How to navigate the Dashboards
Search
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