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Simon de Jager
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Last edited
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2019-02-15
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Version
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2
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During the sales handover the sales representatives updates the involved teams on the scope of the project. The involved teams typically consists out of the financial team, delivery team including the PE, the COBUNDU hardware manager, and the COBUNDU project manager.
The sales representative will use the standardized presentation template. Be sure to check for the presence of the following aspects.
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Configuring the Hub will let you set up the Hub as a router, WIFI client, WIFI extender, or WIFI off. It will also let you choose between DHCP and Static IP for ethernet based connections.
Step 1. Check the firmware version
Step 1.1 Go to the trackio grafana platform
Step 1.2 Open router mamagement
Step 1.3 Locate the hub
Step 1.4 Check if the current firmware version is 1.25.02 or later
Step 2. Factory reset the hub with internet unplugged.
Caution! If the hub is connected to the internet it will reconfigure to the standard MCS configuration
Step 3. Join the hubs initial open Wi-Fi network (Tabs-xxxxxxx)
Step 4. Open the configuration html
Step 5. Follow the configuration steps of the configuration tool.
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There are 5 different parameters that effect the behaviour of a TrackNet motion sensor. Sensitivity, Blind time, pulse counter, window time, and filter type.
Each of these parameters can be altered by sending a downlink to the sensor from the trackio platform.
For calculating the downlink code use the latest version of the downlink encryption sheet.
For configuring multiple sensors at once use the latest version of the downlink configuration program.
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This sensor can not be configured.
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This sensor can not be configured.
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Where the kiosk will be installed, an Ethernet cable (RJ-45) and a general power plug is required.
Connecting the device via Wi-Fi is also possible, but RJ-45 provides a more stable connection.
When Wi-Fi is desired, an additional Wi-Fi Dongle is required.
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The kiosk has an internal computer which requires internet access. HTTP & HTTPS are required, which means port 80 & 443 must be enabled via the firewall.
A Static IP is not required.
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The Mobile Room Displays can be powered in 2 ways. Via a normal power adaptor, which is delivered together with the device, or with Power over Ethernet. The latter also offers network connection, whereas the standard power plug requires additional network connections. This is possible with a regular Ethernet cable or via Wi-Fi.
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On the network, the devices must have HTTP & HTTPS access via port 80 & 443.
A Static IP is not required
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Power the display by plugging in the PoE+ cable or wall adapter
Attach the display to the VESA mount with 4 appropriate screws
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Attach the unique wall bracket to the surface using appropriate tooling.
Power the display by plugging in the PoE+ cable or wall adapter
Attach the display to the unique wall bracket with 2 appropriate screws
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- The device will launch automatically after connecting it to a power supply.
- The device does not have a fixed battery; therefore, it is important to maintain a stable power supply.
- Connect device to the network.
- Connecting to the wired network happens automatically when plugging in the (POE) Ethernet cable via the backside.
- Make sure Ethernet is enabled.
- Specific configuration such as subnet mask, fixed IP etc. can also be configured via the device's home screen.
- The wireless network can be configured via the app's home screen:
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- Make sure the latest version required firmware version is installed.
- At least version v1.0.18 must be installed.
- The version can be checked on the home screen (see screenshot below).
- Automatic (includes app upgrades when restarting the device) app update:
- Go to settings
Scroll down to "remote app upgrade URL"
(MCS currently manages these download links. When requested MCS can also assist with hosting this configuration on the customer's premise.)
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- Press: "set"
- App will be installed automatically (a download spinner will appear immediately when pressing "set").
- If no spinner appears, please check your network connection
- When a new version is set on the server, after reboot; the system will automatically install the updated version
- Launch the app.
- The app automatically launches after 20 seconds (count down).
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- Prior steps:
- Go to "settings".
- Go to System -> "Date & Time".
- Set date & time to current date & time (don't forget to set the right time zone).
- The current time can be checked (validated) on the device's home screen.
- Go to "settings".
- Go to System "Schedule reboot settings".
- Set schedule reboot option to: "Schedule on/off".
- Decide with the customer on the scheduled turn on/off time.
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Note: this is only required when the firmware version is below v18 – which all delivered devices should come preinstalled with.
Option 1
- Go to "Settings" > "Firmware update" > "Remote firmware upgrade URL"
- Fill in the link provided by the project engineer
- Click set
- The update process starts in the background and can take several minutes before first changes can be observed
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- Download the latest firmware from the support page: http://support.qbictechnology.com/hc/en-us/articles/214260238-Latest-Firmware-with-Release-note
- Save the image file to a USB drive (Do not unzip the file)
- Connect the USB drive with the device.
- Go to "Settings" > "Firmware update" > "FIRMWARE UPDATE"
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CogniPoint™ sensor devices
Hardware Requirements
The CogniPoint™ sensor devices can be powered using Power over Ethernet. A version using DC power and wifi is only available on special request and is strongly advised against.
IT Requirements
On the network, the devices must have HTTPS & MQTT/TLS access via port 443 & 8883.
A Dynamic IP is required
Create sensor layout
With the help of your project engineer define the areas you want to monitor for people counts. Based on the size of the areas, the height of the ceiling and the obstructions of large items (e.g. a beamer hanging from the ceiling), the placement of the CogniPoint™ sensor devices is determined.
Physically installing the CogniPoint™ sensor devices
After defining the sensor layout with the Project Engineer, you'll need to install the physical CogniPoint™ sensor devices in the ceilings of the site floors. The sensor layout that you defined determines the location, height and view direction of the sensors, and you must make sure that you install the sensor devices according to the defined specifications.
To physically install a CogniPoint™ sensor, use following steps.
Determine the Sensor Location
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Take note of the sensor id in the table at the place of installation.
Installing the sensor adapter
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- Into the ceiling
- In parallel to the ceiling, through the adapter side openings
Connect the sensor to the Power Source
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Attach the Sensor to the Adapter
Make sure the view direction arrow is pointing in the required direction. Attach the sensor securely to the adapter (there should be no gaps between the sensor and the adapter).
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Ethernet connected Hub
During the installation process changes will be made to the firewall. Therefore, it is advised to contact your IT-department our network specialist.
Step 1. Place the hubs at the location that was provided to you by the project engineer. In the case that no location was provided or the location is not accessible find a nearby or central location equipped with an ethernet connection and wall wart. E.g. in the gap of a raised ceiling or in the IT room.
Caution! The hub must never be unplugged after installation. Choose a location where accidental unplugging will not occur.
Step 2. Open the following ports in the firewall. These ports only need an outbound connection.
Caution! The hubs are using load balancing techniques, no fixed endpoint can be set.
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Protocol
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Direction
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AL Description
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53
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TCP
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Outbound
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DNS
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123
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TCP
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Outbound
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NTP
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443
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TCP
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Outbound
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TLS/SSL
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80
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TCP
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Outbound
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HTTP
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7000
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TCP
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Outbound
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WSS
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7001
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TCP
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Outbound
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Load Balancer
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7002-7512
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TCP
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Outbound
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Load Balanced REST API
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8888
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TCP
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Outbound
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TLS/SSL
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18777
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TCP
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Outbound
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Hub Management
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4G connected Hub
Step 1. Place the hubs and 4G routers at the location that was provided to you by the project engineer. In the case that no location was provided or the location is not accessible find a nearby or central location equipped with a wall wart and decent reception.
Caution! The hub and 4G router must never be unplugged after installation. Choose a location where accidental unplugging will not occur.
Step 2. Assemble the 4G router
Step 2.1 Make sure all antennas are installed and are screwed in finger tight.
Step 2.2 Connect the power cable
Step 2.3 Plug in the power adapter
Step 2.4 Power on the 4G router
Step 2.5 Check the 4G connectivity
If the signal is too weak relocate the 4G router
Step 2.6 Check internet availability by connecting a PC or laptop to the router
and opening a webpage
Step 3. Connect the hub
Step 3.1 Connect the ethernet cable to the blue port
(Indicated by A)
Step 3.2 Connect the other end of the ethernet cable
to the 4G router
Step 3.3 Connect the power cable
(Indicated by B)
Step 3.4 Plug in the power adapter
Preferably in a UPS and surge protector
Step 3.5 Check the status LEDs
After booting following LEDs should be solid green
Power | Lora | Ethernet
Caution! First time boot procedure takes 15 to 20 minutes
Longer times may be observed with bad connectivity
Step 4. Let your Cobundu PE check the connection of the hub
on the cloud platform
Trouble shooting a hub
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Status Lights
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Icons
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LoRa LED
Indicates the state of the LoRa network
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Wi-Fi LED
Indicates the state of the Wi-Fi Network (Feature deactivated by default)
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Along side this installation guide, you will receive a table per floor for sensor mapping. This table consists out of a column with "Workplace/Room number" and a blank column "Sensor ID". The latter most be filled in by the installer (on paper or digital) during the installation. The Sensor ID can be found on the side of a sensor. It is a 16 (Hexadecimal) digit long number starting with 58A0. Writing down the last 8 digits, indicated by the blue box, in the column is sufficient.
Caution! The way of installation differs between desks and meeting rooms. Below you may find a quick overview of the most common cases. For more detailed instructions consult the separate sensor installation flow.
Preparation for a workplace
Place 2 pieces of adhesive tape on the side of the sensor on the side with tabs embossed.
Caution! Do not place any tape on the sticker side.
When installing the sensor place the eye (round ball) towards the seating area of the workplace or facing down to the ground.
Preparation for a meeting room
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Installation of the sensor
Before installing the sensor take note of the sensor id in the table at the place of installation. Do this by writing down the last 8 digits (blue box 1).
Remove the clear battery strip to power up the sensor (red box 2).
During installation, it's important to clean the installation surface to remove dust particles which have a great influence on the strength of the adhesive bond. This can be done using a simple dust cloth.
Once the surface is clean, remove the adhesive tape cover and mount the sensor on the desired location.
Press the sensor firmly for 5 seconds against the installation surface.
Sensitivity of the sensor
The sensors are shipped with a default sensitivity suited for most use cases.Please check if this setting is applicable to your environment.
When the sensitivity doesn't align with your expectations, communicate the affected space types and desired sensitivity to the project engineer. The sensitivity will be configured remotely. If necessary multiple iterations may apply.
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Along side this installation guide, you will receive a table per floor for sensor mapping. This table consists out of a column with "Workplace/Room number" and a blank column "Sensor ID". The latter most be filled in by the installer (on paper or digital) during the installation. The Sensor ID can be found on the side of a sensor. It is a 16 (Hexadecimal) digit long number starting with 58A0. Writing down the last 8 digits, indicated by the blue box, in the column is sufficient.
Preparation of the sensor
Place 2 pieces of adhesive tape on the side of the sensor on the side with tabs embossed.
Caution! Do not place any tape on the sticker side.
When installing the sensor make sure the intake (round air slots) are not obstructed. Preferably place the sensor next to a light switch or an HVAC control unit.
Installation of the sensor
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Along side this installation guide, you will receive a table per floor for sensor mapping. This table consists out of a column with "Workplace/Room number" and a blank column "Sensor ID". The latter most be filled in by the installer (on paper or digital) during the installation. The Sensor ID can be found on the side of a sensor. It is a 16 (Hexadecimal) digit long number starting with 58A0. Writing down the last 8 digits, indicated by the blue box, in the column is sufficient.
Preparation of the sensor
Place 2 pieces of adhesive tape on the side of the sensor on the side with tabs embossed.
Caution! Do not place any tape on the sticker side.
Place 1 piece of adhesive tape on the flat side of the magnet.
When installing the sensor and magnet make sure the door will not be blocked by either part. Place the magnet on the door itself. Place the sensor on the door frame with the LED facing towards the magnet.
Installation of the sensor
Before installing the sensor take note of the sensor id in the table at the place of installation. Do this by writing down the last 8 digits (blue box 1).
Remove the clear battery strip to power up the sensor (red box 2).
During installation, it's important to clean the installation surface to remove dust particles which have a great influence on the strength of the adhesive bond. This can be done using a simple dust cloth.
Once the surface is clean, remove the adhesive tape cover and mount the sensor on the desired location.
Press the sensor firmly for 5 seconds against the installation surface.
Repeat the last 3 steps for the magnet.
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Difficulty: expert
Content
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Learning Objectives
After reading this article, you’ll be able to:
Set up an excel that makes it’s really easy for the installer to provide location installation information
Use an excel sheet for batch upload of many sensors
Some projects include HUGE amounts of sensors - having the installer paste the stickers-with-sensor-ID on the sensor plan and manually taking it from there might be very time consuming.
If your project has more than (tabs) 50 or 100 sensors, you might consider using excel.
This page describes how to set up an excel that installers can use to quickly enter the (correct) device ID. At the end of an installation day, you will have an excel sheet that contains device ID and location information, allowing you to easily map multiple new devices to Studio.
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Best practice is to already upload these devices in Studio, as soon as you have the file (so prior to installation), so that anyone accessing Studio:
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Prerequisites
Set up location master data in IWMS. We’ll need the location unique ID for upload in Studio, but probably the location is known to the customer with “nicer” reference. For example, a meeting room might be called “Louvre”, but unique ID in this case is 910000000007087.
Inquire the list of possible sensors
Most sensors are shipped directly from the manufacturer.
Only for Tabs sensors, your Spacewell Implementation Consultant will be able to indicate which device IDs were shipped (see /wiki/spaces/WM/pages/212828314 ). For them to check this, please communicate box number / cartonID. This is a unique identification number per cardboard box.
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There are tabs 100 sensors in 1 box, so in case your shipment does not include a multiple of 100, some IDs mentioned in the provided list might not belong to you. |
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There are no cartonIDs available for the US. |
Prepare Excel
Start by downloading following template:
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Provided with the CartonID, the Spacewell Implementation Consultant can check /wiki/spaces/WM/pages/212828314 and export the valid sensor IDs.
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Next to everything described in the sensors specific installation guides and Checklist hardware on-site visit/installation , provide the installer with
Upon installation, fill in the last 6 digits of the sensor ID into column "Sensor ID" in the ROOMS tab.
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Get the full sensor ID from making a vlookup on the Sensor ID tab |
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Copy the Location IDs and the Sensor IDs into the sensor import file. See Configure devices (add, remove, import/export) for more information on batch import. |
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