COBUNDU Installation Guide
An installation guide for project engineers and 3^rd party installers

Table of content
Project overview
Time line
Sales handover
Overview
Checklist
Configuration
TrackNet (tabs)
Hub – Gateway
Motion sensor – PIR
Healthy home – Comfort
Door & Window switch
Hardware Installation
Kiosk
Mobile Room Display
VESA mount installation
Other mount installation
Basic setup
App Installation
Configure scheduled on/off time
Firmware upgrade (optional)
PointGrab
TrackNet (Tabs)
Hub – Gateway
Motion sensor – PIR
Healthy Home – Comfort
Door & Window switch
Frequently asked questions – FAQ

Project overview

Time line

Sales handover

Overview

During the sales handover the sales representatives updates the involved teams on the scope of the project. The involved teams typically consists out of the financial team, delivery team including the PE, the COBUNDU hardware manager, and the COBUNDU project manager.
The sales representative will use the standardized presentation template. Be sure to check for the presence of the following aspects.

Checklist

☐ C4C code won?
☐Will the hardware be bought or leased?
☐How many sensors / base stations are needed?
☐Does this include spares?
☐Will ethernet be provided?
☐Are the correct ports communicated?
☐4G
☐Is this included in the scope?
☐Who will provide the devices and data plans?
☐What is the shipping address?
☐What is the contact person whom will receive the sensors?
☐Kiosk
☐Hardware or software kiosk?
☐Size of the kiosk?
☐Is there a separate shipping address for the kiosk?
☐What is the agreed SLA?
☐MRD
☐Black or White?
☐TD1050 or TD1050h (with HID card interface)?
☐Who will do the installation?
☐When is the hardware expected?
☐What is the price the hardware was sold for?
☐Which financial instance must be invoiced?

Configuration

TrackNet (tabs)

Hub – Gateway

Configuring the Hub will let you set up the Hub as a router, WIFI client, WIFI extender, or WIFI off. It will also let you choose between DHCP and Static IP for ethernet based connections.
Step 1. Check the firmware version
Step 1.1 Go to the trackio grafana platform
Step 1.2 Open router mamagement
Step 1.3 Locate the hub
Step 1.4 Check if the current firmware version is 1.25.02 or later
Step 2. Factory reset the hub with internet unplugged.
Caution! If the hub is connected to the internet it will reconfigure to the standard MCS configuration
Step 3. Join the hubs initial open Wi-Fi network (Tabs-xxxxxxx)
Step 4. Open the configuration html
Step 5. Follow the configuration steps of the configuration tool.

Motion sensor – PIR

There are 5 different parameters that effect the behaviour of a TrackNet motion sensor. Sensitivity, Blind time, pulse counter, window time, and filter type.
Each of these parameters can be altered by sending a downlink to the sensor from the trackio platform.
For calculating the downlink code use the latest version of the downlink encryption sheet.
For configuring multiple sensors at once use the latest version of the downlink configuration program.

Healthy home – Comfort

This sensor can not be configured.

Door & Window switch

This sensor can not be configured.

Hardware Installation

Kiosk

Hardware requirements

Where the kiosk will be installed, an Ethernet cable (RJ-45) and a general power plug is required.
Connecting the device via Wi-Fi is also possible, but RJ-45 provides a more stable connection.
When Wi-Fi is desired, an additional Wi-Fi Dongle is required.

IT Requirements

The kiosk has an internal computer which requires internet access. HTTP & HTTPS are required, which means port 80 & 443 must be enabled via the firewall.
A Static IP is not required.

Mobile Room Display

Hardware Requirements

The Mobile Room Displays can be powered in 2 ways. Via a normal power adaptor, which is delivered together with the device, or with Power over Ethernet. The latter also offers network connection, whereas the standard power plug requires additional network connections. This is possible with a regular Ethernet cable or via Wi-Fi.

IT Requirements

On the network, the devices must have HTTP & HTTPS access via port 80 & 443.
A Static IP is not required

VESA mount installation

Power the display by plugging in the PoE+ cable or wall adapter
Attach the display to the VESA mount with 4 appropriate screws

Other mount installation

Attach the unique wall bracket to the surface using appropriate tooling.
Power the display by plugging in the PoE+ cable or wall adapter
Attach the display to the unique wall bracket with 2 appropriate screws

Basic setup

• The device will launch automatically after connecting it to a power supply.
  • The device does not have a fixed battery; therefore, it is important to maintain a stable power supply.

• Connect device to the network.
  • Connecting to the wired network happens automatically when plugging in the (POE) Ethernet cable via the backside.
  • Make sure Ethernet is enabled.
    • Specific configuration such as subnet mask, fixed IP etc. can also be configured via the device's home screen.
  • The wireless network can be configured via the app's home screen:

App Installation

• Make sure the latest version required firmware version is installed.
  • At least version v1.0.18 must be installed.
  • The version can be checked on the home screen (see screenshot below).

• Automatic (includes app upgrades when restarting the device) app update:
  • Go to settings
  • Scroll down to "remote app upgrade URL"

(MCS currently manages these download links. When requested MCS can also assist with hosting this configuration on the customer's premise.)

• • • myMCS v.14.0: https://extranet.mcs.be/appstore/Resources/MRD/download_14.0.xml
    • myMCS v.15.0: https://extranet.mcs.be/appstore/Resources/MRD/download_15.0.xml

myMCS v.16.0: https://extranet.mcs.be/appstore/Resources/MRD/download_16.0.xml_Link for l atest Kiosk-App (new MRD-app) = https://extranet.mcs.be/appstore/Resources/CK/download.xml_

• • Press: "set"
  • App will be installed automatically (a download spinner will appear immediately when pressing "set").
    • If no spinner appears, please check your network connection
• When a new version is set on the server, after reboot; the system will automatically install the updated version
• Launch the app.
  • The app automatically launches after 20 seconds (count down).

Configure scheduled on/off time

• Prior steps:
  • Go to "settings".
  • Go to System -> "Date & Time".
  • Set date & time to current date & time (don't forget to set the right time zone).
  • The current time can be checked (validated) on the device's home screen.
• Go to "settings".
• Go to System "Schedule reboot settings".
• Set schedule reboot option to: "Schedule on/off".
• Decide with the customer on the scheduled turn on/off time.

Firmware upgrade (optional)

Note: this is only required when the firmware version is below v18 – which all delivered devices should come preinstalled with.
Option 1

• Go to "Settings" > "Firmware update" > "Remote firmware upgrade URL"
• Fill in the link provided by the project engineer
• Click set
  • The update process starts in the background and can take several minutes before first changes can be observed

Option 2

• Download the latest firmware from the support page: http://support.qbictechnology.com/hc/en-us/articles/214260238-Latest-Firmware-with-Release-note
• Save the image file to a USB drive (Do not unzip the file)
  • Connect the USB drive with the device.
  • Go to "Settings" > "Firmware update" > "FIRMWARE UPDATE"

PointGrab

CogniPoint™ sensor devices

Hardware Requirements

The CogniPoint™ sensor devices can be powered using Power over Ethernet. A version using DC power and wifi is only available on special request and is strongly advised against.

IT Requirements

On the network, the devices must have HTTPS & MQTT/TLS access via port 443 & 8883.
A Dynamic IP is required

Create sensor layout

With the help of your project engineer define the areas you want to monitor for people counts. Based on the size of the areas, the height of the ceiling and the obstructions of large items (e.g. a beamer hanging from the ceiling), the placement of the CogniPoint™ sensor devices is determined.

Physically installing the CogniPoint™ sensor devices

After defining the sensor layout with the Project Engineer, you'll need to install the physical CogniPoint™ sensor devices in the ceilings of the site floors. The sensor layout that you defined determines the location, height and view direction of the sensors, and you must make sure that you install the sensor devices according to the defined specifications.
To physically install a CogniPoint™ sensor, use following steps.

Determine the Sensor Location

Determine the sensor's precise location according to the layout defined in the create sensor layout process and the resulting floor plan. Sensors are displayed as circular icons on the floor plan, with an arrow pointing in their view direction.

Take note of the sensor id in the table at the place of installation.

Installing the sensor adapter

Step 1. Secure the flat ceiling adapter to the ceiling, using two wall plugs and two screws.

Caution: Make sure the view direction marker on the adapter aligns with the required view direction.
Step 2. Route the PoE cable in one of the following ways:

• • Into the ceiling
  • In parallel to the ceiling, through the adapter side openings

Connect the sensor to the Power Source

Connect the RJ-45 plug and route the Ethernet cable through the cable lead clips.

Attach the Sensor to the Adapter

Make sure the view direction arrow is pointing in the required direction. Attach the sensor securely to the adapter (there should be no gaps between the sensor and the adapter).

TrackNet (Tabs)

Hub – Gateway

Ethernet connected Hub

During the installation process changes will be made to the firewall. Therefore, it is advised to contact your IT-department our network specialist.
Step 1. Place the hubs at the location that was provided to you by the project engineer. In the case that no location was provided or the location is not accessible find a nearby or central location equipped with an ethernet connection and wall wart. E.g. in the gap of a raised ceiling or in the IT room.
Caution! The hub must never be unplugged after installation. Choose a location where accidental unplugging will not occur.
Step 2. Open the following ports in the firewall. These ports only need an outbound connection.
Caution! The hubs are using load balancing techniques, no fixed endpoint can be set.

Step 3. Connect the hub
Step 3.1 Connect the ethernet cable to the blue port
(Indicated by A)
Step 3.2 Connect the power cable
(Indicated by B)
Step 3.3 Plug in the power adapter
Preferably in a UPS and surge protector
Step 3.4 Check the status LEDs
After booting following LEDs should be solid green
Power | Lora | Ethernet
Caution! First time boot procedure takes 15 to 20 minutes
Longer times may be observed with bad connectivity
Step 4. Let your Cobundu PE check the connection of the hub
on the cloud platform

4G connected Hub

Step 1. Place the hubs and 4G routers at the location that was provided to you by the project engineer. In the case that no location was provided or the location is not accessible find a nearby or central location equipped with a wall wart and decent reception.
Caution! The hub and 4G router must never be unplugged after installation. Choose a location where accidental unplugging will not occur.
Step 2. Assemble the 4G router
Step 2.1 Make sure all antennas are installed and are screwed in finger tight.
Step 2.2 Connect the power cable
Step 2.3 Plug in the power adapter
Step 2.4 Power on the 4G router
Step 2.5 Check the 4G connectivity
If the signal is too weak relocate the 4G router
Step 2.6 Check internet availability by connecting a PC or laptop to the router
and opening a webpage
Step 3. Connect the hub
Step 3.1 Connect the ethernet cable to the blue port
(Indicated by A)
Step 3.2 Connect the other end of the ethernet cable
to the 4G router
Step 3.3 Connect the power cable
(Indicated by B)
Step 3.4 Plug in the power adapter
Preferably in a UPS and surge protector
Step 3.5 Check the status LEDs
After booting following LEDs should be solid green
Power | Lora | Ethernet
Caution! First time boot procedure takes 15 to 20 minutes
Longer times may be observed with bad connectivity
Step 4. Let your Cobundu PE check the connection of the hub
on the cloud platform

Trouble shooting a hub

Ethernet LED The ethernet LED shows the connectivity status between the Hub and the Platform Off: No network  Check if the ethernet cable is plugged in on both ends. Blue port for the Hub. Orange: Connection not established  Check if the correct ports are opened. For Hubs connected to 4G check for sufficient throughput and instalment of 4G antennas Green: Connected
LoRa LED The LoRa LED shows the readiness of receiving messages from the sensors. The hub will not accept messages if it is not connected to the platform Off: Not ready  Check connection to platform Green: Ready
WI-FI LED The hubs are preconfigured not to send out any wifi signals. The light may turn on during initial boot but will turn itself off after configuration is loaded.
Power LED Off  Powered off Flashing Green  Boot mode Flashing Orange/Green  Reset mode Green  Powered on
Can I reset the hub?
Yes, Press the reset button located between the power and blue ethernet until the power LED start flashing orange/green (approx. 20 seconds)The hub will reset back to the original MCS configuration, this can take up to 20 minutes.
Can I run my own configuration?
No, the hubs are configured with the MCS configuration.Trying to reconfigure the hub with the tabs app will lead to malfunctioning hardware
How can I test network throughput?
Connect your laptop to the connection under testGo to a speed test website, e.g. https://www.speedtest.net/Run the test
Can I configure the firewall with a fixed endpoint or IP?
No, the hubs are configured to connect to load balancers. The end points of these load balancers can and will change over time.
Can the Hub be configured with a fixed IP address?
Yes, but this is not in the standard scope. The configuration of a fixed IP is only possible using ethernet and has to be performed by a project engineer on site. This brings additional costs and will alter the project timeline.
Can the Hub connect over WIFI?
Yes, but this is not in the standard scope. The configuration of a WIFI connectivity is only possible using DHCP and has to be performed by a project engineer on site. This brings additional costs and will alter the project timeline.
Can the sensors be installed before the Hub?
No, always wait for the confirmation of the project engineer.

Motion sensor – PIR

Along side this installation guide, you will receive a table per floor for sensor mapping. This table consists out of a column with "Workplace/Room number" and a blank column "Sensor ID". The latter most be filled in by the installer (on paper or digital) during the installation. The Sensor ID can be found on the side of a sensor. It is a 16 (Hexadecimal) digit long number starting with 58A0. Writing down the last 8 digits, indicated by the blue box, in the column is sufficient.
Caution! The way of installation differs between desks and meeting rooms. Below you may find a quick overview of the most common cases. For more detailed instructions consult the separate sensor installation flow.

Preparation for a workplace

Place 2 pieces of adhesive tape on the side of the sensor on the side with tabs embossed.
Caution! Do not place any tape on the sticker side.

When installing the sensor place the eye (round ball) towards the seating area of the workplace or facing down to the ground.

Preparation for a meeting room

For small meeting rooms place 2 pieces of adhesive tape on the side of the sensor on the side with tabs embossed. Similar to the adhesive placement of a workplace.
Caution! Do not place any tape on the sticker side.
When installing the sensor aim the eye (round ball) facing down away from strong heating or cooling sources.

For large meeting rooms place 2 pieces of adhesive tape on the upper and lower right corner of the sensor.
When installing the sensor do not aim the eye (round ball) at windows, door openings, fireplaces, air conditioners or other HVAC installations.

Installation of the sensor

Before installing the sensor take note of the sensor id in the table at the place of installation. Do this by writing down the last 8 digits (blue box 1).
Remove the clear battery strip to power up the sensor (red box 2).
During installation, it's important to clean the installation surface to remove dust particles which have a great influence on the strength of the adhesive bond. This can be done using a simple dust cloth.
Once the surface is clean, remove the adhesive tape cover and mount the sensor on the desired location.
Press the sensor firmly for 5 seconds against the installation surface.

Sensitivity of the sensor

The sensors are shipped with a default sensitivity suited for most use cases.Please check if this setting is applicable to your environment.
When the sensitivity doesn't align with your expectations, communicate the affected space types and desired sensitivity to the project engineer. The sensitivity will be configured remotely. If necessary multiple iterations may apply.

Healthy Home – Comfort

Along side this installation guide, you will receive a table per floor for sensor mapping. This table consists out of a column with "Workplace/Room number" and a blank column "Sensor ID". The latter most be filled in by the installer (on paper or digital) during the installation. The Sensor ID can be found on the side of a sensor. It is a 16 (Hexadecimal) digit long number starting with 58A0. Writing down the last 8 digits, indicated by the blue box, in the column is sufficient.

Preparation of the sensor

Place 2 pieces of adhesive tape on the side of the sensor on the side with tabs embossed.
Caution! Do not place any tape on the sticker side.

When installing the sensor make sure the intake (round air slots) are not obstructed. Preferably place the sensor next to a light switch or an HVAC control unit.

Installation of the sensor

Before installing the sensor take note of the sensor id in the table at the place of installation. Do this by writing down the last 8 digits (blue box 1).
Remove the clear battery strip to power up the sensor (red box 2).
During installation, it's important to clean the installation surface to remove dust particles which have a great influence on the strength of the adhesive bond. This can be done using a simple dust cloth.
Once the surface is clean, remove the adhesive tape cover and mount the sensor on the desired location.
Press the sensor firmly for 5 seconds against the installation surface.

Door & Window switch

Along side this installation guide, you will receive a table per floor for sensor mapping. This table consists out of a column with "Workplace/Room number" and a blank column "Sensor ID". The latter most be filled in by the installer (on paper or digital) during the installation. The Sensor ID can be found on the side of a sensor. It is a 16 (Hexadecimal) digit long number starting with 58A0. Writing down the last 8 digits, indicated by the blue box, in the column is sufficient.

Preparation of the sensor

Place 2 pieces of adhesive tape on the side of the sensor on the side with tabs embossed.
Caution! Do not place any tape on the sticker side.
Place 1 piece of adhesive tape on the flat side of the magnet.

When installing the sensor and magnet make sure the door will not be blocked by either part. Place the magnet on the door itself. Place the sensor on the door frame with the LED facing towards the magnet.

Installation of the sensor

Before installing the sensor take note of the sensor id in the table at the place of installation. Do this by writing down the last 8 digits (blue box 1).
Remove the clear battery strip to power up the sensor (red box 2).
During installation, it's important to clean the installation surface to remove dust particles which have a great influence on the strength of the adhesive bond. This can be done using a simple dust cloth.
Once the surface is clean, remove the adhesive tape cover and mount the sensor on the desired location.
Press the sensor firmly for 5 seconds against the installation surface.
Repeat the last 3 steps for the magnet.

Frequently asked questions – FAQ

Can I reset the hub?
Yes, Press the reset button located between the power and blue ethernet until the power LED start flashing orange/green (approx. 20 seconds)The hub will reset back to the original MCS configuration, this can take up to 20 minutes.
Can I run my own configuration?
No, the hubs are configured with the MCS configuration.Trying to reconfigure the hub with the tabs app will lead to malfunctioning hardware
How can I test network throughput?
Connect your laptop to the connection under testGo to a speed test website, e.g. https://www.speedtest.net/Run the test
Can I configure the firewall with a fixed endpoint or IP?
No, the hubs are configured to connect to load balancers. The end points of these load balancers can and will change over time.
Can the Hub be configured with a fixed IP address?
Yes, but this is not in the standard scope. The configuration of a fixed IP is only possible using ethernet and has to be performed by a project engineer on site. This brings additional costs and will alter the project timeline.
Can the Hub connect over WIFI?
Yes, but this is not in the standard scope. The configuration of a WIFI connectivity is only possible using DHCP and has to be performed by a project engineer on site. This brings additional costs and will alter the project timeline.
Can the sensors be installed before the Hub?
No, always wait for the confirmation of the project engineer.
Is the battery of a sensor replaceable?
Yes, a sensor uses a single LiSOCl₂ (Lithium Thionyl Chloride) ½ AA battery.
To replace the battery, follow the battery replacement instructions in the separate guide or on the following link:
https://tabshelp.zendesk.com/hc/en-us/articles/360001179514-How-do-I-replace-the-batteries-in-Tabs-devices-
Can the sensors by used with the Tabs app?
No. The sensors are directly linked to the COBUNDU platform and can not be remapped to the Tabs smart home app.